Yesnarda Robles
Kent
Summary
Highly motivated Customer Service Representative with 5+ years of experience providing excellent customer service and support.
Possess excellent communication, problem-solving and organizational skills and an aptitude for quickly learning new technologies.
Seeking an opportunity to apply excellent communication and problem - solv abilities to enhance customer satisfaction and contribute to the success of the company and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Co-Teacher
Kent Youth and Family Services
2017.01 - 2023.09
- Communicate with all necessary parties regarding children medical and dental history
- Secure documentation to protect sensitive information
- Provide updates and reports to Family Support Specialist on the medical /dental well-being of child
- Maintain up to date records on children in the classroom
- Assist Family Support and teacher by providing resources and support for Spanish speaking families
- Provide support to Head Start and ECEAP families to become self-sufficient in meeting their goals
- Conduct quarterly conferences for Spanish speaking families
- Communicating with parent daily on the progress of their child
- Attend and participate in trainings by PSESD
- Ensure the safety of the children on a daily basis
- Participate and engage in community events geared towards children and parents in the program.
- Fostered critical thinking skills in students through problem-solving activities and real-world applications of concepts taught in class.
- Utilized data-driven decision-making processes to inform instructional strategies and improve overall student achievement levels in the classroom.
- Boosted parent-teacher collaboration by maintaining open lines of communication and conducting regular meetings to discuss student progress.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities within the classroom.
Travel Agent
K&D Travel
2020.01 - 2021.01
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Booked flights for family members to find the most effective flight plans
- Planned daytime excursions for clients to enhance their trip
- Accommodated travelers with disabilities by booking handicapped-accessible rooms
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Door Dash and Delivery
2020.01 - 2021.01
- Delivered food and other items in a timely manner while maintaining the highest customer service standards
- Drove own vehicle or used company provided vehicle to deliver orders, following all applicable laws and regulations regarding commercial driving privileges
- Maintained clean and well-maintained vehicles at all times, including checking fluid levels, tire pressure, etc., as appropriate for the weather conditions
- Followed all safety procedures when loading/unloading deliveries from vehicle and during delivery route travel (e.g., securing loads)
- Communicated with customers about any delays or issues that may arise during the delivery process via phone calls or text messages as needed.
Preschool Teacher
Learning Center Lil Peoples World
2014.01 - 2017.01
- Responsible for providing a safe and developmentally appropriate preschool program for young children that complies with all relevant legislation, policies and procedures
- Nurtures children, provides meals, crafts and instruction, ensures students are clean and kept safe.
Personal Assistant
Benazar Family
2011.01 - 2014.01
- Managed heavy personal and household calendaring
- Interacted with household staff
- Organized office, arrange schedule and make doctor appoinments
- Maintained household files with some administrative duties
- Assisted with special projects, events and parties
- Performed online research and online shopping
- Served as an interface to household managing calls and visitors.
Personal Assistant
Donohue Family
2010.01 - 2011.01
- Handled incoming mails, bills,invoices and completed appropriate actions daily.
- Completed basic banking and bookkeeping task monitoring expenses for both personal and business.
- Managing schedule and make arrangement.
Education
GED -
Jean Piagett
Peru, ILSkills
- Problem-solving abilities.
- Ability to multi-task and problem solve in a fast-paced environment.
- Excellent communication and customer service skills..
- Ability to implement feedback systems to improve service quality.
- Strong problem-solving skills..
- Excellent attention to detail.
- Empathy and understanding
- Proficient in Microsoft Office,Outlook,Excel and Word
- First Aid and CPR Certified
- Trilingual
- Languages:
English (Fluent), Spanish (Fluent), Portuguese(Fluent)
Certification
- Early Childhood Education
- Child Development Associate
- Certified Interpreter with PSES
Reading,Salsa Dancer&Hiking
Salsa is fun!
I enjoy getting together with friends,family and just showing our new moves. We have a large salsa group and there are always new people who are willing to learn and we are more than happy and willing to teach them.
I enjoy reading all genres,and what way to end your day after a long hike than reading a book and enjoying nature.
cover letter
Yesnarda Robles
Seattle,Wahington
jassyrob2017@gmail.com
Dear Hiring Manager,
I am writing to express my interest in the customer service agent position at Alaska Airlines .
I am an adaptable professional who has been consistently praised as efficient by my co-workers and management. Over the course of my 5- year career, I have developed a skill set directly relevant to the customer service agent role you are hiring for,including customer service.
I am confident in my ability to contribute to your team by delivering exceptional customer service efficiency.
Thank you for taking the time to review my application. If you have any questions, you can contact me via phone or email.
I look forward to hearing from you to learn more about the customer service agent position.
Sincerely,
Yesnarda Robles
Timeline
Travel Agent
K&D Travel
2020.01 - 2021.01
Door Dash and Delivery
2020.01 - 2021.01
Assistant Co-Teacher
Kent Youth and Family Services
2017.01 - 2023.09
Preschool Teacher
Learning Center Lil Peoples World
2014.01 - 2017.01
Personal Assistant
Benazar Family
2011.01 - 2014.01
Personal Assistant
Donohue Family
2010.01 - 2011.01
GED -
Jean Piagett
- Early Childhood Education
- Child Development Associate
- Certified Interpreter with PSES
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