Yessenia Barrientos
Daly City,CA
Summary
Diligent professional with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
13
13
years of professional experience
Work History
COLD FOOD
Sky Chefs
05.2025 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Hallmark Aviation
San Francisco, CA
01.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Agent
Swissport International
San Francisco, CA
08.2023 - 11.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Customer Service Cashier
MoneyGram
San Francisco, CA
02.2013 - 05.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor of Science - Computer And Information Sciences
UNAH
HondurasSkills
- Customer service
- Bilingual in English and Spanish
- Data entry
- Computer proficiency
- Administrative support
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
Timeline
COLD FOOD
Sky Chefs
05.2025 - Current
Customer Service Representative
Hallmark Aviation
01.2024 - 12.2024
Customer Service Agent
Swissport International
08.2023 - 11.2023
Customer Service Cashier
MoneyGram
02.2013 - 05.2023
Bachelor of Science - Computer And Information Sciences
UNAH