Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Yessenia Chavez

Wichita,KS

Summary

Current trained Phlebotomist/ client solutions tech. Highly motivated, versatile, dependable, bilingual, and highly efficient with 12 years of experience in the health care field. Diversified skills include medical knowledge, exceptional communication skills, and proficiency with Microsoft.

Overview

13
13
years of professional experience

Work History

Client Solutions Tech Coordinator

Mayo Clinic
Rochester, MN
05.2023 - Current
  • Answered incoming calls and emails, providing frontline customer support and assistance to clients across the country and internationally.
  • Engaged in conversation with customers to understand needs, resolve issues and answer lab questions.
  • Provided high quality service in a high stress environment to a multi site enterprise supporting a variety of departments.
  • Utilization of upwards of 30 apps to make informed decisions.

Phlebotomy Technician

Affiliated Medical Services Lab Inc.
Wichita, KS
07.2011 - Current
  • Prepared specimens for analysis & established proper chronological priorities in testing
  • Maintained detailed records of test results by entering data and patient information into computer
  • Oriented and trained new staff on proper procedures and policies
  • Obtained specimens from adults, children, and infants for laboratory tests.
  • Skillful and precise in performing venipunctures and capillary punctures; collecting, preparing and storing blood samples
  • Demonstrated knowledge of medical terminology, infection control procedures, quality assurance support and data entry and retrieval.

Phlebotomist/Laboratory Technician and Specimen Processor

Mayo Clinic
Rochester, MN
09.2018 - 05.2023
  • Responsible for biological specimens (e.g., blood and urine) receipt, verification, handling, and processing
  • Performed a variety of clerical, processing, & housekeeping duties which included inventory, filing, stocking, receiving shipments, cleaning, and rotating inventory
  • Answering questions regarding lab testing and problems
  • Responsible for receiving directions from off-site and on-site management teams

Tanson corp. (Contractor)
Rochester, MN
09.2017 - 09.2018
  • Worked cooperatively with all on site laboratory staff and external and internal clients, students, and visitors
  • Responsible for biological specimens (e.g., blood and urine) receipt, verification, handling and processing
  • Responsible for receiving directions from off-site and on-site management teams.

Education

Licensed Practical Nurse - Nursing

WSU Technical College
Wichita, KS
12.2023

Certified Nurse Aide -

Bethel House Training Institute
01.2022

BLS/RQI Certification -

Medical
01.2022

Medical Assisting -

Heritage College
01.2011

Skills

  • Creative problem solver
  • MS Windows, Excel, PowerPoint proficient
  • Medical terminology knowledge
  • Exceptional communication skills
  • Training development aptitude
  • Detail/goal-oriented
  • Phlebotomy knowledge
  • Lab testing & reporting
  • Adaptable learner
  • Data entry and collection
  • Bilingual (Spanish)

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Client Solutions Tech Coordinator

Mayo Clinic
05.2023 - Current

Phlebotomist/Laboratory Technician and Specimen Processor

Mayo Clinic
09.2018 - 05.2023

Tanson corp. (Contractor)
09.2017 - 09.2018

Phlebotomy Technician

Affiliated Medical Services Lab Inc.
07.2011 - Current

Licensed Practical Nurse - Nursing

WSU Technical College

Certified Nurse Aide -

Bethel House Training Institute

BLS/RQI Certification -

Medical

Medical Assisting -

Heritage College

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Yessenia Chavez