Yessenia Cruz
Los Angeles,CA
Summary
Dynamic leader with proven track record of driving team success through articulate communication and results-oriented approach. Skilled in fostering collaborative environment, consistently achieving operational excellence by motivating and guiding team members toward shared goals.
Overview
14
14
years of professional experience
Work History
Kreative Lead/Shift Lead
Kreation Organic Juice
10.2024 - Current
- -Relay information to customers on new products and promotions to drive sales
- Serve as a communications liaison for team and management to fulfill requests and suggestions
- Accurately match receipts, discounts, and bottle returns with the net sales report on the register
- Close out register with 100% accuracy and make deposits to the bank
- Update inventory, adjust pars, and submit order for all store products need
Assistant Manager
The Petstaurant
01.2024 - 10.2024
- Supervised daily operations, ensuring compliance with safety and sanitation standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Developed and implemented process improvements to enhance customer experience.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Delivery Driver
Uber/Instacart
08.2021 - 10.2024
- Prepared orders for delivery, including selecting items from shelves, bags and boxes
- Verified product quality and quantity against customer orders
- Navigated efficiently to optimize delivery routes, reducing travel time and improving service speed.
General Manager
Chuck E. Cheese
02.2017 - 12.2020
- Responsible for hiring, training, developing, and evaluating Cast Members
- Supervise and oversee daily store operations to ensure profitability through outstanding store presentation, Guest service, and daily operational cost control
Senior Assistant Manager
Chuck E. Cheese
10.2016 - 02.2017
- Overall responsibility for directing the daily operations of a restaurant in the General Manager's absence, ensuring compliance with company standards in all areas of operation
- Makes daily decisions that involve time management (must have a sense of urgency), upholding product quality, cleanliness, and all other Company standards
Assistant Manager
Chuck E. Cheese
05.2015 - 10.2016
- Responsible for hiring, training, developing, and evaluating Cast Members
- Supervise and oversee daily store operations to ensure profitability through outstanding store presentation, Guest service, and daily operational cost control
Birthday Coordinator
Chuck E. Cheese
11.2014 - 03.2015
- Assist booking birthday parties
- Beat last years amount of birthday parties
- Call last year and current birthday parties to see how the experience went
- Getting ready for the weekend birthday parties
- Visiting Schools for fundraisers
- Beating last years amount of Fundraisers
Cast Member
Chuck E. Cheese
09.2011 - 11.2014
- Interpreted customer needs accurately in order to provide appropriate solutions or suggestions for products or services offered at the park.
- Collaborated effectively with other departments in order to ensure smooth operations throughout the park.
- Demonstrated effective communication skills through resolving guest inquiries and complaints in an efficient manner.
- Developed excellent customer service abilities through interacting with guests in a professional and courteous manner.
- Provided support to fellow Cast Members while maintaining a positive attitude under pressure.
Education
High School Diploma -
Community Charter Early College High School
01.2011
Some College (No Degree) -
Los Angeles Mission College
Los Angeles, CASome College (No Degree) - Graphic Design
California State University, Northridge
Skills
- P&L Management
- Quality Management
- Schedule Management
- Advertising and Marketing
- Customer Relationship Management
- Staff Supervision
- Operations Oversight
- Expense Control
- Sales
- Relationship Building
- Product Costing
- Communication Skills
- Staffing
- Aloha POS
- Graphic Design
- Microsoft Office Expertise
- Adobe Creative Suite
- Guest service
- Customer service focus
- Employee training
- Conflict resolution
- Staff supervision
- Work delegation
- Staff development
- Quality control
- Inventory management
- Daily reporting
LANGUAGES
English - Native
Spanish - Native
Timeline
Kreative Lead/Shift Lead
Kreation Organic Juice
10.2024 - Current
Assistant Manager
The Petstaurant
01.2024 - 10.2024
Delivery Driver
Uber/Instacart
08.2021 - 10.2024
General Manager
Chuck E. Cheese
02.2017 - 12.2020
Senior Assistant Manager
Chuck E. Cheese
10.2016 - 02.2017
Assistant Manager
Chuck E. Cheese
05.2015 - 10.2016
Birthday Coordinator
Chuck E. Cheese
11.2014 - 03.2015
Cast Member
Chuck E. Cheese
09.2011 - 11.2014
Some College (No Degree) - Graphic Design
California State University, Northridge
High School Diploma -
Community Charter Early College High School
Some College (No Degree) -
Los Angeles Mission College
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