Yessenia Ferreira
New York,NY
Summary
Service-oriented professional with track record in maintaining high standards of cleanliness and customer satisfaction. Known for strong team collaboration and results-driven approach, adaptable to dynamic work environments. Skilled in multitasking and effective communication, reliable in delivering consistent service quality.
Overview
26
26
years of professional experience
1
1
Certification
Work History
MClub Attendant/ Bartender
Marriott Marquis
11.2021 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
Lead Server
Revel & Rye Bar and Restaurant
08.2021 - 11.2021
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Restaurant Server
Marriott Marquis
11.2016 - 03.2021
- Delivered an exceptional dining experience with friendly fast service
- Secured method of payment
- Suggested additional items to customers, as appropriate, to increase restaurant sales
- Performed serving, cleaning, and stocking duties in the establishment
- Communicated effectively with kitchen staff regarding customer allergies, special requests, and dietary needs
Server
Elizabeth’s Neighborhood Table
06.2012 - 09.2017
- Delivered exceptional service creating great customer experience which results in repetitive dining
- Sole served efficiently while multitasking in a high-volume dining area
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Calculated to completion in a quick and courteous manner all money transactions, making change and processing credit cards
Server/Hostess
Johnny’s Fish Grill
08.2006 - 05.2009
- Organized greeting, seating, and exiting of all guests in a professional manner, implementing decisions quickly and efficiently based on guest and/or restaurant needs
- Handled reservations, taking and receiving orders and processing payments
Hostess/ Server
Foxhounds
11.1998 - 08.2006
- Coordinated all reservations, greeting, seating, and exiting of all guests
- Served food and beverages cordially and with a knowledgeable presentation of the menu
Education
Certification - Food Protection
New York City Department of Health & Mental Hygiene
New York, NY01.2017
Certification - Alcohol server training
NYC TIPS
New York, NY01.2021
Certification - Development Office Assistant, Customer Service Training
SUNY, Manhattan Educational Opportunity Center
New York, NY01.2010
Skills
- Strong work ethic
- Reliability and punctuality
- Team player attitude
- Cleanliness and hygiene
- Safety
- Initiative and Self-motivation
- Microsoft Office
- Excel
- Outlook
- Razor’s Edge Database
- POS Systems
- Aloha POS
- Food and beverage handling
Accomplishments
- Received multiple Spirit to Serve Awards
- Named Superstar of the Year 2023 by Marriott Marquis
Certification
Development Office Assistant
Customer Service
NYC TIPS Alcohol Server Certification
New York City Department of Health and Mental Hygiene Food Protection Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
MClub Attendant/ Bartender
Marriott Marquis
11.2021 - Current
Lead Server
Revel & Rye Bar and Restaurant
08.2021 - 11.2021
Restaurant Server
Marriott Marquis
11.2016 - 03.2021
Server
Elizabeth’s Neighborhood Table
06.2012 - 09.2017
Server/Hostess
Johnny’s Fish Grill
08.2006 - 05.2009
Hostess/ Server
Foxhounds
11.1998 - 08.2006
Certification - Alcohol server training
NYC TIPS
Certification - Development Office Assistant, Customer Service Training
SUNY, Manhattan Educational Opportunity Center
Certification - Food Protection
New York City Department of Health & Mental Hygiene
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