Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Yessenia Ferreira

New York,NY

Summary

Service-oriented professional with track record in maintaining high standards of cleanliness and customer satisfaction. Known for strong team collaboration and results-driven approach, adaptable to dynamic work environments. Skilled in multitasking and effective communication, reliable in delivering consistent service quality.

Overview

26
26
years of professional experience
1
1
Certification

Work History

MClub Attendant/ Bartender

Marriott Marquis
11.2021 - Current
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Assisted in training new attendants, sharing best practices and tips for efficient service.

Lead Server

Revel & Rye Bar and Restaurant
08.2021 - 11.2021
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Restaurant Server

Marriott Marquis
11.2016 - 03.2021
  • Delivered an exceptional dining experience with friendly fast service
  • Secured method of payment
  • Suggested additional items to customers, as appropriate, to increase restaurant sales
  • Performed serving, cleaning, and stocking duties in the establishment
  • Communicated effectively with kitchen staff regarding customer allergies, special requests, and dietary needs

Server

Elizabeth’s Neighborhood Table
06.2012 - 09.2017
  • Delivered exceptional service creating great customer experience which results in repetitive dining
  • Sole served efficiently while multitasking in a high-volume dining area
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
  • Calculated to completion in a quick and courteous manner all money transactions, making change and processing credit cards

Server/Hostess

Johnny’s Fish Grill
08.2006 - 05.2009
  • Organized greeting, seating, and exiting of all guests in a professional manner, implementing decisions quickly and efficiently based on guest and/or restaurant needs
  • Handled reservations, taking and receiving orders and processing payments

Hostess/ Server

Foxhounds
11.1998 - 08.2006
  • Coordinated all reservations, greeting, seating, and exiting of all guests
  • Served food and beverages cordially and with a knowledgeable presentation of the menu

Education

Certification - Food Protection

New York City Department of Health & Mental Hygiene
New York, NY
01.2017

Certification - Alcohol server training

NYC TIPS
New York, NY
01.2021

Certification - Development Office Assistant, Customer Service Training

SUNY, Manhattan Educational Opportunity Center
New York, NY
01.2010

Skills

  • Strong work ethic
  • Reliability and punctuality
  • Team player attitude
  • Cleanliness and hygiene
  • Safety
  • Initiative and Self-motivation
  • Microsoft Office
  • Excel
  • Outlook
  • Razor’s Edge Database
  • POS Systems
  • Aloha POS
  • Food and beverage handling

Accomplishments

  • Received multiple Spirit to Serve Awards
  • Named Superstar of the Year 2023 by Marriott Marquis

Certification

Development Office Assistant

Customer Service

NYC TIPS Alcohol Server Certification

New York City Department of Health and Mental Hygiene Food Protection Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

MClub Attendant/ Bartender

Marriott Marquis
11.2021 - Current

Lead Server

Revel & Rye Bar and Restaurant
08.2021 - 11.2021

Restaurant Server

Marriott Marquis
11.2016 - 03.2021

Server

Elizabeth’s Neighborhood Table
06.2012 - 09.2017

Server/Hostess

Johnny’s Fish Grill
08.2006 - 05.2009

Hostess/ Server

Foxhounds
11.1998 - 08.2006

Certification - Alcohol server training

NYC TIPS

Certification - Development Office Assistant, Customer Service Training

SUNY, Manhattan Educational Opportunity Center

Certification - Food Protection

New York City Department of Health & Mental Hygiene
Yessenia Ferreira