Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yessenia Flores

Sugarloaf,CA

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Professional rental services expert with extensive experience in managing rental operations and ensuring customer satisfaction. Known for strong focus on team collaboration and adaptability to changing needs. Proficient in equipment maintenance and customer service.

Experienced with customer service and equipment maintenance essential for rental operations. Utilizes effective communication and problem-solving skills to manage rental inventory and enhance client satisfaction. Strong understanding of operational efficiency and teamwork.

Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.

Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.

Hospitality professional with proven track record in maintaining high standards of cleanliness and customer service. Recognized for effective collaboration with team members and ability to thrive under changing demands. Known for strong interpersonal skills and reliability.

Experienced with creating and managing diverse recreational activities. Utilizes strong organizational skills and creativity to ensure engaging and smooth-running events. Track record of effective communication and teamwork, consistently contributing to positive participant experience.

Professional with solid experience in organizing and facilitating activities for diverse groups. Adept at creating engaging programs that cater to varied interests and age groups while ensuring safety and enjoyment. Strong focus on team collaboration, maintaining flexibility to adapt to changing needs, and achieving results. Skilled in communication, problem-solving, and customer service, bringing positive attitude and reliability to every task.

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Overview

5
5
years of professional experience

Work History

Receptionist

H&R Block
- 02.2026

Rentals Attendant

Snow Summit Mountain Resort
- 12.2025

Activities Attendant

Snow Summit Mountain Resort
Big Bear City, CA
05.2024 - 10.2025
  • My role in this position is to make sure all our activities are safe and runing smoothly, making sure the customers saftey harness fit and are secure, and explaining our saftey standards and expectations, and explain what they must do to insure theyre saftey and ours.

Rentals Technician

Snow Summit Mountain Resort
Big Bear Lake, CA
12.2023 - 04.2024
  • Developed relationships with many new staff members, and assisted a couple existing staff members in their career development
  • Provided customer service and was involved in training a few new team members
  • Offered strong customer service skills, keeping customers satisfied.
  • Worked in new departments in my company expanding my knowledge and services
  • Maintained a clean and safe work environment.
  • Developed a better understanding of the company's product offerings, creating greater enjoyment of the companies equiptment.

Hostess/ Busser

Santana & Mavericks
Big Bear Lake, CA
07.2023 - 11.2023
  • Maintained a clean and safe work environment.
  • Developed a better understanding of the restaurant's offerings, creating greater enjoyment of the reasturant
  • Attended to all customers and staff
  • Helped prepare for events, while atteneding customers as they come
  • Provided menu information and answered questions to assist guests in dining choices.
  • Collaborated with servers to ensure timely service and address guest needs promptly.
  • Assisted in maintaining cleanliness and organization of front-of-house areas for smooth operations.
  • Handled guest feedback professionally, resolving issues to maintain satisfaction levels.
  • Monitored dining area activity, adjusting seating strategies based on current business volume.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Communicated wait times clearly to guests, enhancing overall customer satisfaction.
  • Collaborated with servers and kitchen staff to coordinate timely service during peak hours.
  • Supported inventory management by restocking supplies as needed throughout shifts.
  • Communicated effectively with team members to coordinate service efforts during peak hours.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Rental Technician

Snow Summit Mountain Resort
Big Bear Lake, CA
11.2022 - 04.2023
  • Handled customer inquiries, answered questions, and resolved problems in a timely manner
  • Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
  • Established personal connections with customers, exceeding customer service expectations
  • Maintained cleanliness and organization of rental area, enhancing customer experience.
  • Collaborated with team members to manage inventory levels and restock supplies as needed.
  • Resolved customer issues promptly, ensuring satisfaction and repeat business opportunities.
  • Coordinated with maintenance staff to ensure timely repairs of damaged or malfunctioning equipment, maximizing availability for rentals.
  • Implemented stock control systems for monitoring and requisitioning supplies.

Customer Service

Paisley Boutique
Big Bear Lake, CA
04.2021 - 09.2021
  • Managed high-volume support tickets while maintaining excellent customer service ratings.
  • Maintained store cleanliness and organization to create welcoming environment for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Greeted customers and provided outstanding customer service.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Big Bear High School
Big Bear Lake, CA
06.2023

Skills

  • Food service
  • Communication skills
  • Restaurant experience
  • Bilingual
  • accountable
  • reliable
  • hard worker
  • quick learner
  • great with kids
  • good with team work
  • problem solving
  • flexible
  • strong work ethic
  • Leadership
  • Verbal and written communication
  • Appointment scheduling
  • Greeting and seating clients
  • Data inputting
  • Basic math
  • Documentation
  • Customer complaint resolution
  • Computer proficiency
  • Payment processing
  • Microsoft office
  • Call answering and routing
  • Punctual and reliable
  • Problem-solving
  • Attention to detail
  • Customer service
  • Call redirection
  • Multitasking and prioritization
  • Calm demeanor
  • Multi-line phone system operation
  • Meticulous and organized
  • Professional and polished presentation
  • Reception desk management
  • Front desk operations
  • Phone etiquette
  • Customer and client relations

Languages

Spanish, English

Timeline

Activities Attendant

Snow Summit Mountain Resort
05.2024 - 10.2025

Rentals Technician

Snow Summit Mountain Resort
12.2023 - 04.2024

Hostess/ Busser

Santana & Mavericks
07.2023 - 11.2023

Rental Technician

Snow Summit Mountain Resort
11.2022 - 04.2023

Customer Service

Paisley Boutique
04.2021 - 09.2021

Receptionist

H&R Block
- 02.2026

Rentals Attendant

Snow Summit Mountain Resort
- 12.2025

High School Diploma -

Big Bear High School
Yessenia Flores