Yessenia Garcia
Clarksburg,MD
Summary
Great service advisor with a proven track record at Alexandria Hyundai, excelling in customer satisfaction and complaint resolution. Bilingual in Spanish and English, I wield strong organizational skills and proficiency in Microsoft Office to enhance service operations. Committed to continuous improvement and delivering exceptional customer service experiences.
Overview
12
12
years of professional experience
Work History
SERVICE ADVISOR
ALEXANDRIA HYUNDAI T/A GENESIS OF ALEXANDRIA LLC
03.2017 - Current
- Helped identify mechanical issues through customer questions, visual inspections, or road tests.
- Advised customers on routine maintenance needs.
- Prepared repair orders with time, cost, and labor estimates for service work.
- Resolved customer complaints in a timely manner.
- Ensured high customer satisfaction standards through attentive service and effective issue resolution.
- Communicated customer issues to the service manager.
- Collected and organized customer feedback on service experience, including concerns and complaints, to enhance future Hyundai and Genesis visits.
- Provided phone coverage during busy periods to ensure customer inquiries were addressed promptly.
- Coordinated work details with technicians and parts staff.
- Assisted with scheduling appointments for service work on vehicles.
- Greeted customers promptly and courteously while gathering vehicle information.
- Processed customer claims with insurance companies to facilitate timely resolution of service issues.
- Reviewed repair orders to confirm completed work, added work, and required authorization before closing orders.
- Organized and filed documents systematically to ensure easy retrieval and maintain order in the office.
- Wrote and typed letters and completed forms for reports.
RECEPTIONIST
WES GREENWAY'S ALEXANDRIA VOLKSWAGON
01.2015 - 02.2017
- Welcomed customers, answered questions, and directed visitors to appropriate department.
- Maintained customer sign-in and sign-out records while clients waited for service appointments.
- Scheduled appointments for customers.
- Received messages and relayed information to the appropriate employee.
- Collected and organized payment records from customers, facilitating accurate financial tracking.
- Participated in team meetings to discuss project updates and strategies.
DISPATCHER
MIV TRANSPORTATION
06.2014 - 01.2015
- • Coordinated driver schedules and daily coverage to ensure timely service.
- Answered client calls and relayed issues to drivers and dispatch supervisors or dispatch managers.
- • Provided quality customer service by addressing client inquiries and issues promptly.
- • Monitored daily system performance.
- • Reviewed operational performance data to identify areas for improvement.
- • Logged closed routes and late route starts.
- Performed additional responsibilities to support team objectives.
Education
HIGH SCHOOL DIPLOMA -
SPRINGBROOK HIGH SCHOOL
01-2013
Skills
- Automotive knowledge
- Customer service and people-oriented
- Verbal and written communication
- Bilingual (Spanish and English)
- Proficient in Outlook, Excel, and Word
- Typing speed of 50 words per minute
- Organizational skills
- Punctual and reliable
- Eager to learn and improve
- CPR, first aid, and AED certified
- Clean driving record and valid driver's license
Timeline
SERVICE ADVISOR
ALEXANDRIA HYUNDAI T/A GENESIS OF ALEXANDRIA LLC
03.2017 - Current
RECEPTIONIST
WES GREENWAY'S ALEXANDRIA VOLKSWAGON
01.2015 - 02.2017
DISPATCHER
MIV TRANSPORTATION
06.2014 - 01.2015
HIGH SCHOOL DIPLOMA -
SPRINGBROOK HIGH SCHOOL