Yessenia Guzman
Hesperia,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Ross Dress For Less
01.2024 - Current
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong rapport with customers and created positive impression of business.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
Warehouse Associate
Target
08.2022 - 09.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Reduced order processing time through effective organization and prioritization of tasks.
- Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Education
High School Diploma -
Oak Hills High School
Hesperia, CA05.2022
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Cash Handling
- Reliability and punctuality
- Store Opening and Closing
- Flexible Schedule
- Stocking and Receiving
- Phone Etiquette
- POS System Operation
- Fitting room maintenance
- Positive Customer Engagement
Timeline
Retail Sales Associate
Ross Dress For Less
01.2024 - Current
Warehouse Associate
Target
08.2022 - 09.2023
High School Diploma -
Oak Hills High School
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