Yessenia Luciano
Dahlonega,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
CLEANING PROFESSIONAL
yessi's cleaning services
05.2019 - 02.2023
- Provided prompt and efficient customer service, addressing urgent cleaning needs effectively.
- Maintained office cleanliness by hand-dusting and wiping down furniture, fixtures, and window sills.
- Handled cleaning equipment and chemicals safely, adhering to safety standards.
- Deep cleaning services
ASSEMBLY LINE WORKER
yanfeng
03.2017 - 05.2019
- Completed durable assemblies and subassemblies with hand and power tools.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Documented production data and output to enable tracking history and maintain accurate records.
- Followed protocols to enhance protection and maintain safe work environment.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Completed daily inspection of machines and equipment.
- Operated various machines used in production processes.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Investigated and resolved production issues.
CUSTOMER SERVICE REPRESENTATIVE
Servicom/ Xfinity
06.2015 - 03.2018
- Provided tailored advice to customers, ensuring their needs were met, enhancing satisfaction.
- Resolved customer inquiries and complaints efficiently, improving overall service quality.
- Updated and maintained accurate customer records, ensuring seamless service delivery.
- Educated customers on billing and payment processes, reducing confusion and disputes.
- Promoted products and services during calls, contributing to increased sales and customer loyalty.
Cook
McDonald's Restaurant
05.2014 - 06.2015
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Education
HIGH SCHOOL DIPLOMA - undefined
Mundelein High School
Mundelein, IL05.2014
Skills
- Dependable
- Responsible
- Critical Thinking
- Order fulfillment
- Service standard compliance
- Creative problem solving
- Shipping procedures understanding
- Account management
- Training
- Quality assurance
- International sales support
- Outstanding communication skills
- Scheduling
- Payment management
- Satisfaction monitoring
- Online chat
- Inventory assistance
- Troubleshooting
- Complaint resolution
- Professional telephone demeanor
- Relationship building
LANGUAGES
Spanish (Native)
English (Native)
Timeline
CLEANING PROFESSIONAL
yessi's cleaning services
05.2019 - 02.2023
ASSEMBLY LINE WORKER
yanfeng
03.2017 - 05.2019
CUSTOMER SERVICE REPRESENTATIVE
Servicom/ Xfinity
06.2015 - 03.2018
Cook
McDonald's Restaurant
05.2014 - 06.2015
HIGH SCHOOL DIPLOMA - undefined
Mundelein High School
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