Yessenia Martinez
The Bronx,NY
Summary
Dedicated medical receptionist recognized for strong bilingual communication, customer service and patient scheduling abilities. Demonstrated success in verifying insurance, HIPAA compliance and assisting with billing inquiries, contributing to seamless patient experiences and operational effectiveness.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Admin Medical Receptionist
Starrett Podiatry
The Bronx, New York
03.2024 - 06.2026
- Welcomed patients and ensured a positive first impression at the clinic.
- Coordinated appointment scheduling for six providers using electronic health record system to optimize clinic operations.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Verified patient insurance information and obtained necessary authorizations for durable medical equipment.
- Addressed patient inquiries and delivered accurate information on services to enhance patient experience.
- Processed referrals for specialist care when requested by physicians or patients.
- Processed patient paperwork and maintained confidentiality in all interactions
- Assisted with billing inquiries and guided patients through payment processes clearly.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Completed HIPAA compliance training to ensure adherence to privacy regulations.
- Managed supply inventory for office area, ordering and restocking items regularly.
Education
Certified Medical Assistant - Medical Assistant
ABC Training Center
The Bronx, NY12-2025
High School Diploma -
Wadleigh Secondary School
New York, NY06-2016
Skills
- Bilingual (English and Spanish)
- Medical terminology
- Patient scheduling
- EMR / EHR
- Front desk operations
- Co-payment collection
- HIPAA compliance
- Customer service
- Venipuncture
- Vitals
Certification
- BLS Certified - American CPS Care Association
Timeline
Admin Medical Receptionist
Starrett Podiatry
03.2024 - 06.2026
Certified Medical Assistant - Medical Assistant
ABC Training Center
High School Diploma -
Wadleigh Secondary School