Yessenia Santiago
Springfield,MA
Summary
To secure a position where I can utilize my training and skills to contribute to my success and the success of the Company. Organized, self-motivated and committed.
Overview
6
6
years of professional experience
Work History
Job Developer
Wayfinders
Springfield, MA
01.2025 - 09.2025
- Developed tailored job placement strategies for diverse client populations.
- Facilitated workshops to enhance job readiness and interview skills among participants.
- Collaborated with community partners to identify employment opportunities for clients.
- Conducted labor market research to inform program development and client service
Administrative Assistant
Springfield Partners for Community Action
05.2024 - 09.2024
- Answer calls and redirect to the right Department
- Clerical and organizational tasks like file organizing
- Assisting other staff members
- Drafting correspondences or messages
General Manager
Gomez Enterprise (McDonalds)
03.2023 - 05.2024
- Supervise staff of 20-60 employees
- Manage/order inventory and oversee daily restaurant cleanliness and maintenance
- Ensure that food safety and security standards are met and adhered to consistently
- Address customer complaints regarding all aspects of the restaurant
- Comply with all local, state and federal laws and regulations when maintaining company records
- Cash Handling, overseeing restaurant daily deposits
- Scheduling, approve/edit employees punches
- Hiring and interview candidates
Account Service Representative
Alden Credit Union
03.2022 - 03.2023
- Primary front-line contact with customers
- Cross-sell products and services and make appropriate referrals to their staff customers and departments to ensure customer needs are met
- Organize and set up workstation, including computer opening procedures, cash ordering and supplies
- Verify all transactions and prove cash drawer upon completion of assigned shift
- Cash handling
- Perform clerical duties
Shift Manager
Gomez Enterprise (McDonalds)
02.2020 - 03.2022
- Supervise staff of 5-15 employees
- Ensure restaurant operations are running by excellent standards
- Cash handling
Education
Bachelor of Arts - Education
Universidad Interamericana De Puerto Rico
Guayama, PRSkills
- Work well independently and as a team
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Bilingual, Spanish/ English
- Proven leader
- Dependable and reliable
- Fast-Paced oriented
- Cash handling
- Sales reporting
- Intake experienced
- Intake
- Competitive
- Customer service
- Serv Safe Certified
- Business Management
- Self-trainable
- Fun and energetic
Timeline
Job Developer
Wayfinders
01.2025 - 09.2025
Administrative Assistant
Springfield Partners for Community Action
05.2024 - 09.2024
General Manager
Gomez Enterprise (McDonalds)
03.2023 - 05.2024
Account Service Representative
Alden Credit Union
03.2022 - 03.2023
Shift Manager
Gomez Enterprise (McDonalds)
02.2020 - 03.2022
Bachelor of Arts - Education
Universidad Interamericana De Puerto Rico