Summary
Overview
Work History
Education
Skills
Timeline
Server

Yessibel Schwarzenberg

Orlando,FL

Summary

Experienced bilingual customer service professional with a solid background in hospitality and retail management. Thrives in fast-paced environments, adept at handling pressure, prioritizing tasks, and consistently delivering results. Possesses strong interpersonal, critical thinking, and technical skills to improve operational efficiency and elevate customer satisfaction levels. Committed to providing exceptional service and creating positive customer experiences.

Overview

9
9
years of professional experience

Work History

Server

Frontera Cocina
09.2021 - 07.2024
  • Boosted sales by 30% through effective upselling of appetizers and beverages.
  • Delivered excellent service by tailoring recommendations to guests’ preferences and dietary restrictions, increasing repeat customers.
  • Managed orders, billing, and customer complaints via POS system, improving the overall dining experience.

Front Desk Concierge

Marriott
01.2019 - 08.2021
  • Ensured guest satisfaction by resolving issues and providing excellent service, contributing to a 20% improvement in customer reviews.
  • Handled billing and account balancing with 100% accuracy, reducing discrepancies by 10%.
  • Answered multi-line phone system, directing calls efficiently to appropriate departments.

Assistant Manager

Deco Liquors
02.2016 - 01.2019
  • Increased sales by 10% by implementing targeted promotions and optimizing merchandise displays.
  • Managed inventory levels to remain within budget tolerances, minimizing excess stock by 5%.
  • Compiled and analyzed financial data to assist with budget management and decision-making

Assistant Manager

Sokai, Sushi Bar
01.2016 - 01.2018
  • Improved operational efficiency by 15% through the creation of inventory control systems and streamlined processes.
  • Handled complex customer complaints, resulting in a 30% increase in customer retention and brand loyalty.
  • Supervised all restaurant operations, ensuring a clean and well-maintained environment.

Education

Bachelor of Marketing - Marketing

Nuevas Profesiones
Distrito Capital, Venezuela
11.2015

High School Diploma -

El Pilar
Distrito Capital, Venezuela
07.2013

Skills

  • Customer Service: Problem resolution, complaint management, sales optimization
  • Languages: Fluent in Spanish and English (oral and written)
  • Technical Skills: POS systems, inventory management software, Microsoft Office Suite
  • Leadership: Staff supervision, training, task prioritization
  • Analytical Skills: Critical thinking, financial reporting, budget management

Timeline

Server

Frontera Cocina
09.2021 - 07.2024

Front Desk Concierge

Marriott
01.2019 - 08.2021

Assistant Manager

Deco Liquors
02.2016 - 01.2019

Assistant Manager

Sokai, Sushi Bar
01.2016 - 01.2018

Bachelor of Marketing - Marketing

Nuevas Profesiones

High School Diploma -

El Pilar

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Yessibel Schwarzenberg