Yessica Marshall
Louisville,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Retirement Services Representative
ADP, Inc Automatic Data Processing
Louisville, KY
06.2022 - 05.2024
- Answered high call volume of inbound calls from participants.
- Conducted retirement plan reviews and provided guidance to participants on their available options.
- Assisted in the administration of 401 plans, including enrollment processes, contributions, distributions, loans and hardship withdrawals.
- Processed rollover requests from other qualified plans or IRAs into employer-sponsored plans.
- Researched and responded to inquiries from customers related to their retirement accounts.
- Provided guidance to make sure tax implications were understood before making an allowed withdrawal.
- Provided Guidance to participants with log in/sign up to their account.
- Worked on a work log, solving cases that were not able to be answered while on the call. Reached out to leaders in different departments via email or chat to get issues resolved for participants
- Worked with little to no supervision.
HR Representative
Aston Carter
Louisville , KY
01.2021 - 12.2021
- HR Specialist to Answer inbound calls with empathy and understanding regarding COVID leave of absences.
- Case Manager to Review Sensitive Medical Documentation.
- Verifies to ensure Documentation provided is sufficient to approve a leave of absence.
- Approves or Denies Leave of Absences.
- Releases Payment for COVID Leave of Absence.
- Reviews for Fraudulent or Altered Documentation.
- Daily communication with Manager and Team Lead about daily tasks or special projects, Daily use of Excel, Word Document, and other systems.
HR Representative
Humana
Louisville, KY
10.2018 - 02.2019
- Hr call center representative 3 provides centralized Human Resources services such as payroll, benefits and other transactions.
- Provides guidance to Humana associates requesting information about assistance with HR policies and procedures, medical, dental and disability benefits, 401k planning, payroll, online employee data maintenance, and online travel, expense and purchasing systems.
- Assist callers, from external organizations requesting verification or employment data.
- Navigates through multiple complex computer systems quickly to identify and communicate information to costumers.
- Migrated from multiple systems to just Workday. Able to test out the system before other peers.
Aftermarket Sales Agent/Administration Support
AIG
Jeffersonville, IN
09.2016 - 10.2017
- Reporting and providing accurate feedback to management using financial statistical date.
- Sales Agent to meet personal and team sales target.
- Presenting and selling company products and services to current and potential clients.
- Supporting cancellation department with account cancellations.
- Supporting finance department; sending refund checks to customers, analyzing and identifying delinquent accounts and overpays.
Education
Western High School
Louisville, KYSkills
- Problem-solving abilities
- Decision-Making
- Goal Setting
- Self Motivation
- Excellent Communication
Languages
Spanish
Professional
Timeline
Retirement Services Representative
ADP, Inc Automatic Data Processing
06.2022 - 05.2024
HR Representative
Aston Carter
01.2021 - 12.2021
HR Representative
Humana
10.2018 - 02.2019
Aftermarket Sales Agent/Administration Support
AIG
09.2016 - 10.2017
Western High School
Similar Profiles
April TheriotApril Theriot
Human Resources Specialist at ADP, Inc Automatic Data ProcessingHuman Resources Specialist at ADP, Inc Automatic Data Processing
Alicia EppsAlicia Epps
Sr. Client Support Control Consultant at ADP, LLCSr. Client Support Control Consultant at ADP, LLC
Andres Garcia IIIAndres Garcia III
Implementation Consultant at Automatic Data Processing, Inc. (ADP)Implementation Consultant at Automatic Data Processing, Inc. (ADP)