Makayla Miller

Quality customer service

• Prioritized and organized tasks to efficiently accomplish service goals.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Multitasking between resources, ppt accounts, etc
  
• Trained on Core, NH assist, Gov tier 1&2
  
• First call resolution above 92%
  
• Maintained goals for AHT Adherence and Availability.
  

• Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
• Collaborated with medical doctors and other healthcare professionals.
• Guided and supported more than 100 customers via phone each working day.
• Filed and maintained patient records in accordance with HIPAA regulations.

• Scheduled appointments for realtors and assisted with real estate property information.
• Yielded high volume of calls, more than 50 calls per day, in a corporate setting.
• Assisted inspectors, real estate brokers, and appraisers with setting up properties to show and or view.

• Assisted senior-level credit officers with complex loan applications.
• Prepared documents for underwriting by verifying client income, credit reports and other information.
• Maintained long-term relationships with customers to provide best-in-class customer service.

• Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
• Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.