Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yessica Castillo

Los Banos,CA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Child Nutrition Worker

Los Banos Unified
08.2024 - Current
  • Pushed pulled and transported food items to serving cart
  • Cleaned and sanitized kitchen equipment, utensils and, workstations
  • Prepared variety of foods according to exact instructions
  • Worked closely with team member to get food ready for the day
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Used tablet to find child who was receiving meal
  • Prepared and served nutritious meals in compliance with dietary guidelines.
  • Maintained cleanliness and organization of kitchen and dining areas.
  • Supported nutritional education programs for children and families.
  • Monitored food safety practices, adhering to health regulations.
  • Engaged with children to promote healthy eating habits during meal times.
  • Supported compliance with federal, state, and local regulations regarding child nutrition programs.
  • Assisted in monitoring students'' food allergies and dietary restrictions, ensuring safe meals for all.

Front Office Coordinator

Complete Body Wellness
01.2021 - 05.2025
  • Coordinated daily front office operations, ensuring smooth patient flow and timely appointment scheduling.
  • Developed and maintained electronic health record systems, enhancing data accuracy and accessibility.
  • Managed patient inquiries and concerns, providing exceptional customer service to enhance client satisfaction.
  • Trained new staff on administrative procedures and office protocols, fostering a collaborative work environment.
  • Analyzed front office workflows to identify areas for improvement, driving operational excellence within the team.
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Handled financial transactions responsibly, collecting payments and processing payments with attention to detail.
  • Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
  • Managed high volume of incoming calls.

Medical Front Office Receptionist

Dr Donald Siao
03.2016 - 03.2020
  • Managed patient check-in and check-out processes, ensuring a smooth flow of operations.
  • Scheduled appointments, optimizing physician availability and patient convenience.
  • Maintained electronic health records with high accuracy and confidentiality standards.
  • Coordinated communication between patients and healthcare providers to enhance service delivery.
  • Resolved patient inquiries and concerns efficiently, promoting positive experiences in the practice.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

High School Diploma -

Ridgemont High Community School
San Jose, CA
06-1998

Skills

  • Customer service
  • Front office management
  • Insurance verification
  • Filing
  • Patient relations
  • Scheduling appointment
  • Call routing
  • Basic accounting
  • Office supplies inventory management
  • Exceptional communication
  • Time management proficiency
  • Multitasking and organization

Languages

Spanish

Timeline

Child Nutrition Worker

Los Banos Unified
08.2024 - Current

Front Office Coordinator

Complete Body Wellness
01.2021 - 05.2025

Medical Front Office Receptionist

Dr Donald Siao
03.2016 - 03.2020

High School Diploma -

Ridgemont High Community School

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