Yessica Figueroa
Houston,TX
Summary
Seeking employment in a field where skills, education and knowledge will be utilized. Highly-skilled phlebotomist with 10 + years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomist
Texas Children Hospital
04.2021 - 03.2023
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Medical Assistant
Southeast Houston Medical Clinic
05.2015 - 04.2021
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Laboratory Technician
Lawndale Medical Clinic
01.2014 - 05.2015
- Enhanced laboratory efficiency by implementing new testing procedures and protocols.
- Streamlined sample processing for faster turnaround times, resulting in improved customer satisfaction.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Assisted in the development of new laboratory methods, leading to increased testing capabilities.
Customer Service Representative
Check N Go
01.2013 - 01.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collecting proper customer information to assist in applying for a Personal Loan.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Medical Assisting
Everest Institute
Houston03.2014
High School Diploma -
University Park Academy
Houston04.2013
Skills
- Medical Testing
- Pediatric phlebotomy
- Specimen Preparation
- Patient confidentiality
- Venipuncture
- Patient Care
- HIPAA Compliance
- Communication abilities
- Loans
- Cash Drawer Balancing
- Bilingual in Spanish
- Strong Work Ethic
Certification
- RMA - Registered Medical Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Phlebotomist
Texas Children Hospital
04.2021 - 03.2023
Medical Assistant
Southeast Houston Medical Clinic
05.2015 - 04.2021
Laboratory Technician
Lawndale Medical Clinic
01.2014 - 05.2015
Customer Service Representative
Check N Go
01.2013 - 01.2014
Medical Assisting
Everest Institute
High School Diploma -
University Park Academy
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