Yessica Garcia

Dallas,TX

Summary

Bilingual Criminology student looking for a victim’s advocate/case worker position. Fast learner with customer service experience, strong communication skills, attention to detail, and excellent at working as part of a team.

Overview

years of professional experience

Certification

Work History

Bartender

Canopy By Hilton

Dallas, Tx

11.2022 - Current

Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation
Contributed to a positive work environment through effective teamwork and communication with colleagues
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally
Process 100+ orders weekly while keeping customers happy and upselling products to increase overall revenue
Maintain the cleanliness of all public areas to uphold health code

Banquet Bartender

Hilton Anatole

Dallas, Tx

05.2018 - 01.2023

Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business
Assisted with arranging and breaking down events using in-room clearing and aisle tray breakdown procedures
Interacted with customers, ensuring proper communication of policies and procedures
Able to serve parties of 100+ at a time promptly and effectively while taking care of any requests

Dispatcher Office Assistant

Mag Transport LLC.

Seagoville Tx

06.2016 - 03.2020

Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation
Negotiated brokerage deals on average of $500-$3,000, increasing our revenue by 40% in a year span
Administration of any contracts joined with other companies
Catalog and conduct payroll and financials
Dispatch driver to arranged locations
24/7 call assistance while the driver is on the road from either driver or brokers
Conduct load searches from different load boards

Education

Associate of Arts - Criminal Justice

Eastfield College

Mesquite, TX

Bachelor of Arts - Criminology

The University of Texas At Dallas

Richardson, TX

12.2024

Skills

Languages : English, Spanish

Technical: MS Office (Word, Excel, Power Point), Outlook