Yessica Garcia
Grand Rapids,MI
Summary
- Saving money or time for the company
- Contributing to good customer service
- Giving a great presentation
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Apria Healthcare Services
02.2023 - 02.2025
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Multitasked to handle diverse customer needs in high-volume Type setting, prioritizing tasks to keep up with challenging deadlines.
- Boosted team morale and productivity by organizing regular training sessions on new software and customer service techniques.
- Implemented customer feedback loop, enabling direct input into product updates and innovations.
- Improved customer retention by offering personalized solutions and follow-ups for ongoing issues.
Customer Service Representative
Raymour & Flanigan
01.2021 - 01.2022
- Consistently provided genuine, friendly, personable, and professional service
- Handled multiple responsibilities and balanced customer priorities
- Efficiently scheduled customer’s deliveries to meet their needs
- Supported sales and operations team members to ensure that our vision of enhancing customer shopping experienced is realized
- Proactively resolved escalated customer issues
- Performed additional functions that may be assigned at the discretion of management
Medical Interpreter
Cherry Health Centers
01.2020 - 01.2021
- Handled incoming and outgoing phone calls and assisted patients with their needs
- Translated for multiple health centers in Spanish
- Assured patients’ charts were up to date
- Obtained any medical information needed before appointments
- Scheduled new and established patient appointments
Builder
Steelcase
01.2019 - 01.2020
- Assisted in building furniture
- Inspected materials for quality
- Assisted in spraying material
Dish Network Technician
DISH
01.2014 - 01.2015
- Always provided professional and courtesy customer service
- Assisted in any tech support needs
- Answered inbound calls
- Deescalated any customer complaints or issues
Education
High School Diploma -
Crossover High School
Dominican RepublicSkills
- Microsoft Suites
- Google Workforce
- Excel
- Clerical Experience
- Customer Service
- Bilingüe
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
Medical interpreter
Timeline
Customer Support Specialist
Apria Healthcare Services
02.2023 - 02.2025
Customer Service Representative
Raymour & Flanigan
01.2021 - 01.2022
Medical Interpreter
Cherry Health Centers
01.2020 - 01.2021
Builder
Steelcase
01.2019 - 01.2020
Dish Network Technician
DISH
01.2014 - 01.2015
High School Diploma -
Crossover High School
Similar Profiles
LIBBY JacksonLIBBY Jackson
OXYGEN QUALIFICATION SPECIALIST at Apria Healthcare ServicesOXYGEN QUALIFICATION SPECIALIST at Apria Healthcare Services
Brad FortnerBrad Fortner
Senior Warehouse Technician / Pharmacy Technician at Apria Healthcare / Coram Healthcare / CVSSenior Warehouse Technician / Pharmacy Technician at Apria Healthcare / Coram Healthcare / CVS
Rebecca AllenRebecca Allen
Team Manager - Fax Intake Team at Apria HealthcareTeam Manager - Fax Intake Team at Apria Healthcare
Jessica ParksJessica Parks
Home Help Provider at DHSHome Help Provider at DHS
Maya VarelaMaya Varela
Pediatric Emergency Room Nurse Technician at Corewell HealthPediatric Emergency Room Nurse Technician at Corewell Health