Yessica Hernandez
Bradenton
Summary
Dynamic Front Desk Medical Receptionist at Apollo Medical Group with expertise in EMR system management and HIPAA compliance. Proven ability to enhance patient flow and streamline scheduling processes, ensuring a seamless experience. Strong administrative coordination and team leadership skills, effectively supporting medical staff and improving operational efficiency.
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. I am bilingual English and Spanish.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
year of professional experience
Work History
Front Desk Medical Receptionist
Apollo Medical Group
08.2025 - Current
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Checked patient insurance, demographic, and health history to keep information current.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
Medical Front Office Receptionist
The Doctor Center
09.2024 - 2025
- Managed patient intake and addressed scheduling conflicts
- Supported medical staff with patient flow and records
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- ECW and ATHENA Experienced.
Education
High School Diploma -
Southeast High School
Bradenton, FL05-2023
Skills
- Administrative coordination
- EMR system management
- HIPAA compliance
- Insurance verification
- Team leadership
- Paperwork coordination
- ECW and ATHENA Experienced
- Appointment management
- Information documentation
- Patient scheduling
- Call handling
- Documentation
- Paperwork coordination
- Intake form processing
- Payment collection
- Schedule coordination
- Check-in management
- Co-payment collection
- Front desk operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Medical Receptionist
Apollo Medical Group
08.2025 - Current
Medical Front Office Receptionist
The Doctor Center
09.2024 - 2025
High School Diploma -
Southeast High School