Yessica Isabel Poblete
Miami,USA
Summary
"Enthusiastic pharmacy student eager to apply strong interpersonal, communication, and technical skills in a professional pharmacy setting to support patient care and contribute to a healthcare team."
Overview
1
1
years of professional experience
Work History
Behavioral Patient Support Clerk
Miami Beach Community Health Center
06.2017 - 09.2024
- Serving as the first point of contact, greeting patients and visitors, and guiding new patients through the admission process.
- Managed over 50 customer calls per day, managing appointment schedules, and coordinating communication between patients, families, and the multidisciplinary healthcare team.
- Maintaining and organizing patient medical records and charts, including data entry into Electronic Health Record (EHR) systems, ensuring accuracy and confidentiality (HIPAA compliance).
- Assisting with patient registration, verifying insurance coverage, collecting co-pays and payments, and processing billing information.
Youth Care Worker
Comprehensive Health Services (CHSi)
09.2016 - 03.2017
- Responsible for daily supervision of youth residents and always being aware of their whereabouts. Responsible for assisting in assuring that all client needs are directly met. Supervising and communicating with clients in a non-judgmental, caring but firm manner. Implement the daily program schedule, in addition to organizing and carrying out activities with clients throughout schedule shifts.
- Maintain strict confidentiality of all clients identities, records and information.
Assistant Store Manager
Walgreens Pharmacy
06.2001 - 04.2016
- Assist the Store Manager in responsibility for the store.
- Consistently create a welcoming environment for the customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Demonstrate desired behaviors for staff, including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers.
- Assist the Store Manager with providing a strong leadership presence and control in the store, while ensuring that all customers receive good service and quality merchandise, increasing sales.
Education
Bachelor of Science - Biopharmaceutical
Miami Dade College
Miami, FL03-2027
A.S. Associate in Arts - Pharmacy
Miami Dade College
Miami, Fl03-2022
High School Diploma -
Santa Teresa High School
Caracas, Venezuela07-1999
Skills
- Medication dispensing and management
- Compounding and sterile techniques
- Immunization administration
- Drug information and clinical knowledge
- Patient counseling and education
- Empathy, active listening, and conflict resolution
- Collaboration with healthcare providers and other teams
- Pharmacy management software
- Electronic Health Records (EHRs)
Languages
Bilingual, I speak English and Spanish.
Timeline
Behavioral Patient Support Clerk
Miami Beach Community Health Center
06.2017 - 09.2024
Youth Care Worker
Comprehensive Health Services (CHSi)
09.2016 - 03.2017
Assistant Store Manager
Walgreens Pharmacy
06.2001 - 04.2016
Bachelor of Science - Biopharmaceutical
Miami Dade College
A.S. Associate in Arts - Pharmacy
Miami Dade College
High School Diploma -
Santa Teresa High School