Yessica Macias
Wichita,KS
Summary
Caring, compassionate and dedicated
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Manager
Wichita Optometry, PA
01.2025 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
- Implemented new policies and educated staff on changes.
- Handled job duties for staff members which were unavailable or out of office.
- Created work schedules for 10-15 employees and oversaw functioning of billing department.
- Organized professional training workshops on latest healthcare technologies and practices.
- Improved staff morale and retention by initiating recognition programs and professional development opportunities.
- Reduced patient wait times by optimizing clinic scheduling procedures.
- Reviewed referral information and kept track of intakes from various referral sources.
- Monitored unit budget to meet financial objectives for spend rate and funding.
- Complied with research protocols by providing ongoing quality control audits.
- Streamlined clinic operations for increased efficiency by optimizing patient flow and appointment scheduling processes.
- Selected, promoted and terminated staff members.
- Maintained up-to-date knowledge of industry trends and best practices to inform ongoing improvements in clinical management strategies.
- Negotiated with suppliers to secure cost-effective purchasing agreements for medical equipment.
- Track patient flow among 5 locations.
- Perform and maintain 1o1 with staff to ensure things are flowing smoothly.
Lead Doctor Assistant/Scribe
Wichita Optometry, PA
08.2015 - 12.2024
- Performs first portion of eye exam
- Pretest patient: Vitals, Acuities distance and near
- Performs special testing like Scanning of macula, optic nerve, 5 line raster also Visual Fields, Fundus Photos
- Scribes for doctors as needed
- Is able to measure eye pressure, check thickness of cornea
- Helps with faxes and RX refills when needed
- Scan patient charts and prescriptions received from pharmacy along with patient waivers
- Reduced wait times for patients by efficiently triaging incoming cases and prioritizing those requiring urgent attention.
- Increased patient adherence to treatment plans by providing clear instructions on medication usage, follow-up appointments, and self-care techniques.
- Provided exceptional support during emergencies by remaining calm under pressure while following established protocol for crisis management.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
- Kept up-to-date with evolving healthcare regulations to ensure compliance in all aspects of documentation and recordkeeping.
- Enhanced patient care by accurately documenting medical histories, physical examinations, and procedures.
Patient Account Representative
Via Christi Clinic
08.2014 - 08.2015
- Greet patients and obtain updated information from patients upon arrival
- Use multi-line telephone system to answer and screen calls
- Take appropriate and accurate messages and promptly give to appropriate parties
- Communicate patient arrival to nurse/physician
- Maintain strict confidentiality in all matters relating to the clinic, patients and employees
Vision Tech
Adventure Dental and Vision
06.2012 - 08.2014
- Performs first portion of patient eye exams and helps with the selection of eye glass
- Schedule Appointments for first time patients and established of all ages
- Verifies insurance information online and by phone to check eligibility and coverage
- Schedule specialist referrals as needed when requested by doctors
- Scribes for doctors
- Sends RX to pharmacy
- Scan documents and patient charts
- Measures the eye pressure of patients and provides prescription for the Doctor to sign and charts information
- Schedules courtesy appointments calls for patients to pick-up eye glass, appointment reminders, answers phone call and any additional work required
Phlebotomist
American Red Cross
12.2011 - 06.2012
- Comply with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines
- Complete any or all blood collection procedures (may include allogeneic, autologous, directed, therapeutic; automated red cell and platelet pheresis) donor collections. May performs all types of donor health history screening and eligibility procedures
- Perform drive set-up, donor greeting, labeling, processing and packing blood, donor reaction care and processing and packing of blood as assigned
- Execute daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance
- Function with team effort to ensure efficient donation process focused on donor and sponsor expectations.
- Maintain positive public relations to promote a professional image
- Carry out competency assessments and physical exams
- May perform drive charge/team lead duties independently in the absence of a Team Supervisor when assigned
Client Service Coordinator
Banfield-Pet Hospital
02.2010 - 12.2011
- Assisted with new patient documents
- Answering multiple phone lines
- Scheduling appointments for routine/follow-up exams
- Checking in/out patients
- Checks pet’s weight as they come in the office
- Explains different insurance plans available in the office
- Coordinated the care of client’s pets along with helping in various departments
- Maximize the flow of the clinic through front desk processes
Education
REGISTERED MEDICAL ASSISTANT PROGRAM -
Wichita Technical Institute
Wichita, KS10.2011
High School Diploma -
North High School
Wichita05-2009
Skills
- Clinical and administrative experience
- Proficient in written and verbal Spanish and English
- Proficient in handling multi-line phones and medical records
- Proficient in Microsoft Office Suite
- Flexible in diverse environments
- Fast Learner
Certification
- AMT Registered Medical Assistant
- WTI Perfect Attendance Awards (4x)
- HIPAA Security Basics for the Health Care Workforce certification
- CPR/BLS Certified
Languages
Bilingual: Fluent in Spanish and English (written and verbal)
Timeline
Clinical Manager
Wichita Optometry, PA
01.2025 - Current
Lead Doctor Assistant/Scribe
Wichita Optometry, PA
08.2015 - 12.2024
Patient Account Representative
Via Christi Clinic
08.2014 - 08.2015
Vision Tech
Adventure Dental and Vision
06.2012 - 08.2014
Phlebotomist
American Red Cross
12.2011 - 06.2012
Client Service Coordinator
Banfield-Pet Hospital
02.2010 - 12.2011
REGISTERED MEDICAL ASSISTANT PROGRAM -
Wichita Technical Institute
High School Diploma -
North High School
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