Yessica Millan
Houston,TX
Summary
Dynamic professional with a proven ability to adapt in diverse environments and collaborate effectively within teams to achieve strategic goals. Demonstrated commitment to personal growth and skill enhancement, contributing directly to organizational success and driving exceptional performance. Strong work ethic paired with a proactive approach to overcoming challenges.
Overview
13
13
years of professional experience
Work History
Sales Consultant
Robbins Brothers
Webster, TX
02.2023 - Current
- Engaged with customers to understand their requirements and suggest the most suitable products and services.
- Cultivated essential client relationships to enhance sales performance.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Achieved sales of 1.5 million in 2024.
Store Manager
Zales The Diamond Store
Houston, TX
07.2019 - 02.2023
- Demonstrated exceptional dedication to meet and surpass store sales targets, while exceeding personal objectives.
- Delivered outstanding customer service, as reflected in Medallia, and Google reviews.
- Passed and maintained the store and inventory audit consequently.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
Store Manager
Ethan Tran Jewelry
Houston, TX
02.2012 - 07.2019
- Negotiated contracts with vendors for purchasing materials required for jewelry repair services.
- Developed and implemented customer service policies and procedures to ensure the highest level of customer satisfaction.
- Researched competitive pricing information from other local retailers to ensure prices remain competitive.
Skills
- Leadership and management
- Innovation and creativity
- Technology competent
- DCA certified
- Bilingual
- Critical thinking and problem solving
Affiliations
TOP (Texas Organizing Project) As a volunteer, I contributed to the "Vote & Go" initiative by utilizing a virtual phone bank to achieve daily targets. I played a key role in mobilizing the Black and Latino communities to participate in voting across Texas.
Timeline
Sales Consultant
Robbins Brothers
02.2023 - Current
Store Manager
Zales The Diamond Store
07.2019 - 02.2023
Store Manager
Ethan Tran Jewelry
02.2012 - 07.2019
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