Yessica Or
SOMERDALE,NJ
Summary
Committed server trainer with significant experience in developing and implementing effective training programs for restaurant staff. Possess strong leadership qualities and ability to improve team performance through hands-on training and coaching techniques. Proven track record of enhancing customer satisfaction by ensuring servers are well-equipped to deliver optimal service levels. Have made impactful contributions to previous workplaces through comprehensive on-the-job instruction, fostering a positive working environment, and aiding in maintaining high standards of service delivery. Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Focused Waiter with many years of hands-on experience. Skillful in handling phone duties and reservations. Well-versed in coordinating large-scale events and intimate dining. Proactive and friendly professional with strengths in customer service, time management, and effective planning.
Overview
6
6
years of professional experience
Work History
Server Trainer
El Mariachi San Lucas
Voorhees Township , NJ
08.2018 - Current
- Facilitated group discussions about complex topics related to server systems.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Encouraged team collaboration among participants throughout the course duration.
- Provided one-on-one support to ensure successful completion of training objectives.
Service Manager
Chipotle Grill
Voorhees Township , NJ
08.2019 - 04.2024
- Created detailed reports on service activities for senior management review.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Maintained records of all customer interactions and transactions.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Resolved customer complaints quickly and effectively.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Trained new employees on the use of customer relationship management software systems.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Addressed customer questions and concerns regarding products and services.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
Education
High School Diploma -
Jose Ingenieros Instituto
El Salvador. La PAz11-2014
Skills
- Point of Sale (POS) system operations
- Menu Memorization
- Team Member Training
- Buffet setup and takedown
- Sanitation Standards
- Safe Food Handling
- Cash Handling
- Strong leadership
- Employee orientations
- Server Management
- Dining customer service
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Service Manager
Chipotle Grill
08.2019 - 04.2024
Server Trainer
El Mariachi San Lucas
08.2018 - Current
High School Diploma -
Jose Ingenieros Instituto
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