Nicole Sadler
Somerdale,NJ
Summary
Dynamic professional with extensive experience at Camden County Communications, excelling in call prioritization and complaint handling. Proven ability to enhance team performance and customer satisfaction through effective communication and empathy. Skilled in managing high-volume calls and maintaining discretion, contributing to a positive work environment and improved service delivery.
Overview
5
5
years of professional experience
Work History
PST Call Taker
Camden County Communications
10.2023 - Current
- Handled sensitive information with discretion, safeguarding customer privacy while adhering to company policies and regulations.
- Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
- Boosted team morale and performance through collaborative problem-solving, contributing to lower employee turnover rates.
- Utilized multi-line phone systems effectively, navigating between calls seamlessly while maintaining attention to detail.
Front Desk Receptionist
Amara Dental
01.2021 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Front Desk Supervisor
Dental Solutions
02.2020 - 01.2021
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Collected room deposits, fees, and payments.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
Education
No Degree - Veterinary Science
Camden County College
200 College Dr, Blackwood, NJ 08012 06-2015
General
Clearview Regional High School
625 Breakneck Rd, Mullica Hill, NJ 08062 06-2011
Skills
- Call prioritization
- Teamwork orientation
- Stress tolerance
- Complaint handling
- Typing speed
- Empathy display
- Computer skills
Timeline
PST Call Taker
Camden County Communications
10.2023 - Current
Front Desk Receptionist
Amara Dental
01.2021 - 07.2023
Front Desk Supervisor
Dental Solutions
02.2020 - 01.2021
No Degree - Veterinary Science
Camden County College
General
Clearview Regional High School
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