Yessica Peralta
Carson City
Summary
Results-oriented professional with strong service and sales expertise, utilizing retail and caregiving experience to enhance organizational performance. Known for surpassing sales targets and cultivating client relationships through attentive service. Committed to continuous improvement and effective communication, driving positive customer experiences and maintaining high operational standards.
Overview
11
11
years of professional experience
Work History
Private Caregiver
Self
Carson City
06.2025 - 12.2025
- Assisted with medication management and monitoring health conditions.
- Supervised medication administration and personal hygiene routines.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Provided personalized care and support to clients in daily activities.
- Developed and maintained positive relationships with clients and families.
- Built trusting rapport with patients, enhancing quality of care.
- Enhanced patient outlook and daily living through compassionate support.
- Prepared nutritious meals tailored to individual dietary needs.
- Ensured a safe and clean living environment for clients.
- Coordinated transportation for appointments and social outings.
- Implemented engaging activities to promote mental stimulation and well-being.
- Tracked client progress and reported changes to family members for informed care.
- Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
Mexican Restaurant Server
Don Chepes
Carson City
03.2025 - 05.2025
- Provided exceptional customer service to enhance dining experiences.
- Took and processed customer orders accurately and efficiently.
- Attended to guests' needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Followed up on guest requests in a timely manner.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in menu knowledge and food recommendations for guests.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
Retail Sales Associate
Prime Communications
Carson City
11.2021 - 01.2024
- As a Retail Sales Associate at Prime Communications in Carson City, I consistently deliver exceptional customer service, leading to increased upsells and cross-sells that significantly boost store revenue.
- Built strong customer relationships, achieved and surpassed sales targets, and addressed concerns to improve customer retention.
- Adapted to new products and collaborated with management team to enhance store performance and customer engagement.
Administrative Assistant
LaborMax
Carson city
09.2021 - 11.2021
- Processed payroll for employees on a daily and weekly basis.
- Processed payroll for diverse employee groups using advanced payroll software.
- Managed employee records and ensured data accuracy for payroll processing.
- Reviewed timesheets and verified hours worked to ensure correct payments.
- Sought job opportunities for applicants by researching openings and contacting businesses to expand our network.
- Executed marketing campaigns and engaged potential clients, including warehouses and hotels, to promote our services and connect them with job seekers.
Technician II
DMV
Carson city
07.2021 - 09.2021
- Served as technician at DMV in Carson City, delivering customer service for driver's license, vehicle, and business licensing programs by licensing drivers, issuing identification cards, registering and titling vehicles, and processing reinstatements effectively.
- Reviewed documentation and approved requests for driver/vehicle/business privileges, ensuring compliance with applicable procedures while verifying document validity and assessing applicants' physical and mental capacity for driving privileges.
- Ensure compliance with State and federal motor vehicle laws and regulations and agency policies and procedures involving the licensing of motor vehicle operators, registration and titling of motor vehicles, withdrawal of licenses and registration, licensing of certain operations and representatives of the automotive industry, and research and dissemination of driver's license and vehicle registration/title information.
Caregiver
Maxim Healthcare Services
San Luis Obispo
01.2018 - 06.2021
- Provided compassionate support with personal hygiene, meal preparation, and medication management to enhance clients' quality of life.
- Ensured safe transportation for clients, fostered strong relationships, and maintained meticulous records to facilitate effective care coordination.
- Engaged in continuous professional development to uphold the highest standards of service for clients.
Server
Custom House
AVILA BEACH
08.2018 - 11.2020
- Delivered exceptional customer service, enhancing dining experiences in a fast-paced environment.
- Provided outstanding service during peak hours, contributing to increased customer satisfaction.
- Efficiently took and processed diverse food and beverage orders, ensuring accurate and timely service.
- Collaborated with kitchen staff to ensure timely food delivery to customers.
- Resolved customer complaints promptly to maintain satisfaction in high-pressure situations.
- Assisted in training new servers on menu items and service standards.
- Maintained cleanliness and organization of dining area and server station consistently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled cash transactions and processed payments accurately during shifts.
Retail Associate
Ross Dress for Less Stores
San Luis Obispo
11.2017 - 03.2018
- Excelled in customer service, cash and credit card handling, and product knowledge, enhancing customer loyalty and driving sales.
- Contributed to visual merchandising and achieved sales targets while addressing inquiries to improve customer satisfaction.
- Uphold policies and ensure secure shopping environment while supporting team operations.
Server/Table Busser
Efrens
Oceano
03.2015 - 11.2017
- Provided excellent customer service to enhance dining experiences.
- Managed food and beverage orders efficiently during peak hours.
- Delivered food orders promptly and courteously.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Resolved customer inquiries and complaints to ensure satisfaction.
- Demonstrated enthusiasm and knowledge of menu items to enhance guest experience.
- Inspected food quality before serving to ensure safety and satisfaction.
- Promoted desserts, appetizers, and specialty drinks to increase sales.
Room Inspector and Breakfast Attendant
Sea Venture Hotel
San Luis Obispo
08.2016 - 03.2017
- Maintained impeccable guest room standards, promptly resolving issues to enhance guest satisfaction.
- Developed training programs for housekeeping staff to improve service delivery.
- Provided exceptional breakfast service, maintaining a welcoming atmosphere.
- Collaborated with the kitchen and dining teams for seamless operations.
- Upheld hotel policies to foster a consistent and positive guest experience.
Cashier
Walmart Supercenter
Arroyo Grande
09.2015 - 03.2016
- Delivered excellent customer service, efficiently processing cash, credit card, and electronic transactions in a friendly and organized checkout area.
- Assisted customers promptly, resolved inquiries, and upheld cash handling and security protocols to maintain a safe environment.
- Demonstrated strong communication skills and attentiveness, enhanced checkout efficiency and product knowledge while adhering to company policies for effective operation of cashier station.
Education
High School Diploma -
Arroyo Grande High School
Arroyo Grande, CA12-2014
Some College (No Degree) - Dental Hygiene
Allan Hancock College
Santa Maria, CASkills
- Exceptional Customer Service
- Conflict resolution
- Problem-Solving
- Cross-Selling and Upselling
- Relationship Building
- Personal hygiene assistance
- Medication management
- Health monitoring
- Nutritional meal preparation
- Activity coordination
- Customer relationship management
- Care planning
- Documentation accuracy
- Problem solving
- Effective communication
- Patient care
- Fall prevention
- Client safety and first aid
Additional Languages
Spanish, Fluent
Timeline
Private Caregiver
Self
06.2025 - 12.2025
Mexican Restaurant Server
Don Chepes
03.2025 - 05.2025
Retail Sales Associate
Prime Communications
11.2021 - 01.2024
Administrative Assistant
LaborMax
09.2021 - 11.2021
Technician II
DMV
07.2021 - 09.2021
Server
Custom House
08.2018 - 11.2020
Caregiver
Maxim Healthcare Services
01.2018 - 06.2021
Retail Associate
Ross Dress for Less Stores
11.2017 - 03.2018
Room Inspector and Breakfast Attendant
Sea Venture Hotel
08.2016 - 03.2017
Cashier
Walmart Supercenter
09.2015 - 03.2016
Server/Table Busser
Efrens
03.2015 - 11.2017
High School Diploma -
Arroyo Grande High School
Some College (No Degree) - Dental Hygiene
Allan Hancock College