Yessica Rivera Martinez

To obtain the position of Customer Service Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager with 3 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

• Chipotle Mexican Grill, San Diego, CA, General Manager, 07/17, Present, Responsible for improving efficiency and increasing departmental profits, Oversee several elements in a business, including hiring staff, operating budgets, and launching price promotions that could attract more customers, Maintain project timelines to ensure tasks are accomplished effectively, Resolve internal staff conflicts efficiently and to the mutual benefit of all involved
• El Super Grocery Store, San Diego, CA, Cashier, 09/2016, 07/2017, Managing transactions with customers using cash registers, Resolve customer complaints, guide them and provide relevant information, Handle merchandise returns and exchanges