Yessica Rodriguez
Baltimore,MD
Summary
Determined Quality Assurance Specialist with focus on delivering high standards, effective in improving processes and ensuring product integrity. Known for strong team collaboration and adaptability to changing needs. Expertise in quality management systems and root cause analysis, with reliable and results-oriented approach. Experienced leader with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Overview
5
5
years of professional experience
Work History
Quality Specialist Delegate
CSL Plasma
Baltimore, MD
10.2024 - Current
- Assisted in developing and implementing quality assurance protocols.
- Collaborated with cross-functional teams to address quality issues.
- Analyzed data to identify trends and recommend improvements in processes.
- Enhanced team performance through regular training sessions and knowledge sharing, resulting in an increase in overall efficiency.
- Managed a team of quality technicians, providing coaching and guidance for professional development and improved performance.
Quality Training Specialist
CSL Plasma
Baltimore, MD
03.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Developed effective trainings plans based on department needs and objectives
Senior Plasma Processing Technician, Lab Technician
CSL Plasma
10.2020 - 03.2022
- Ensures that samples and units are properly stored in freezer
- Conducting daily calibrations and troubleshooting equipment failures
- Cross trained as a medical screener and donor support technician
Education
Bachelor of Arts - Kinesiology
McDaniel College
Westminster, MDHigh School Diploma - undefined
Baltimore City College
Baltimore, MDSkills
- Detail oriented in any work environment
- Experience in biology, chemistry and anatomy labs
- Great computer skills
- Experience with fast paced working environment
- Ability to work on-call or as needed
- Long history of customer service
- Quality improvements
- Trainer in Plasma Donation procedures
- Work Coordination
- Decision-making
- Staff training and development
- Documentation and reporting
- Team leadership
- Team collaboration
Timeline
Quality Specialist Delegate
CSL Plasma
10.2024 - Current
Quality Training Specialist
CSL Plasma
03.2022 - Current
Senior Plasma Processing Technician, Lab Technician
CSL Plasma
10.2020 - 03.2022
High School Diploma - undefined
Baltimore City College
Bachelor of Arts - Kinesiology
McDaniel College