Erikka Solter

• Retrieved and scanned client paperwork with patient and testing information from processing technicians in a timely manner for clients and performing laboratories to review
• Reviewed all scanned paperwork to locate mistakes; such as missing or incorrect tests ordered and mismatching patient demographics
• Reviewed all manual test requisitions ensuring all patient demographics, client information, and test information were entered correctly into the Cerner Millennium program.
• Answered questions from processing technicians in a effective and professional manner
• Communicated well with other team members to create a cohesive and positive work environment

• Received shipments of human samples from domestic and international clients including hospitals and clinics.
• Verified patient demographics from samples received to the client's paperwork and transferred information into Computer Operating System.
• Ordered requested tests and forwarded sample(s) to the correct lab.
• Used technical problem solving skills to resolve issues such as missing samples, incorrect sample types, and mismatched patient demographics.

• Converted addresses into bar codes that were scanned and sorted by automated equipment. Accomplished tasks by keying the addresses into a computer that has the necessary software.

• Duties included data handling, specimen processing, performance of select laboratory testing, internal and external communications and documentation, performance and documentation of quality control and equipment maintenance, supply maintenance,
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

Fulfilled and shipped requested retail and corporate orders for gift cards and gift certificates to customers and hotels.

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Provided customers with information about availability and pricing.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Resolved various issues and discrepancies for customers.