Esmeralda Ortiz
El Paso,TX
Overview
12
12
years of professional experience
Work History
Human Resources Specialist
El Paso County Department of Human Services
El Paso, TX
10.2022 - Current
- Assists as directed in development and implementation of the on-boarding and new employee process
- Skillful at public speaking during training/giving direction to new employee groups
- Great at working with individual and numerous assignments
- Proficient at working in teamwork and communicating well with others
- Provides information to County employees
- Prepares job descriptions and recruiting announcements
- Provides managers and supervisors with assistance in recruitment strategies
- Assist as directed evaluating qualifications and background check results to determine if candidate/employee is in compliance with minimum qualifications and/or necessary special qualifications and inform decisions on who should be interviewed
- Ensures applicant tracking system and all related processes effectively support the recruiting process and that the County's recruiting efforts are efficient, legally compliant, relevant and timely and in accordance with all of the County's policies and procedures
- In charge of all promotions, demotions and transfers of County employees
- Assists in addressing employee relations issues, such as harassment allegations, work complaints, or other employee concerns
- Assists with administering unemployment claims
- Provide excellent customer service and demonstrate commitment through cooperative team and individual efforts.
Office Specialist, Intermediate
El Paso County Jail Annex at the Sheriff's Department
El Paso
02.2022 - 10.2022
- Perform a wide variety of routine clerical duties work including sorting, filing, copying, billing, verifying, recording information on records and sending delinquent notices when necessary
- Receive and sort incoming and outgoing mail
- Incoming and outgoing chancellor of mail records
- In charge of all mail subpoenas for the District Attorney's office
- Responsible for screening inmate mail ensuring it adheres to our guidelines.
Administrator and Operations Support Specialist
Continuity Global Solutions LLC
04.2021 - 07.2021
- Responsible for payroll processing for over 700 employees using Costpoint system in a timely manner every pay period
- Filing timecards for record keeping purposes
- Ran weekly reports on expenses to report to Washington D.C.
HRO Shared Services Advisor
ADP Inc.
01.2018 - 04.2021
- Handled employees W-2, W-4, 1095s, Direct Deposit, PTO, Sick leave, Vacation time
- Processed leave cases of FMLA, NonFMLA, Paternity leave, Short and Long term disability
- Trained to assist in Human Resources cases
- Handled Payroll and timecard processing for small business
- Assist small business and employees in completing on boarding process with ADP by completing I-9 form, company policies and state policies
- Managed benefits for clients and employees.
Church Youth Mentor
Ignite Movement Church
07.2014 - 12.2019
- Oversee large number of weekly youth groups for all ages of church children at Ignite Movement Church
- Assist youth in personal growth development in creating physical, emotional and mental healthy lifestyles
- Encourage youth to pursue an education
- Assisted in Children's Church ministry in the 0-3 years of age classroom
- Skilled at working with youth
- Worked in teamwork with other church mentors.
Account Solutions Administrator
Charles Schwab & Co., Inc
El Paso
09.2014 - 12.2017
- Problem solving skills and solutions for processing new accounts, work collaboratively with a team of account experts to deliver high quality work in a timely manner and meet internal and external metrics for clients
- Manage multiple tasks effectively by balancing high productivity with excellent service quality
- Interpret and apply judgement to various requests received problems solving skills
- Trained to recognize and stop possible fraudulent and money laundering activities
- Consult with FNRA regulations policies and The Federal Reserve of the United States on the daily basis
- Analyze and interpret legal documentation daily and handle highly sensitive information.
Legislative Intern
Senator Jose Rodriguez
01.2014 - 05.2014
- Responsible for administrative work and record keeping documents
- Staffed meetings and conferences
- Assisted the senator's communication department and the Senator himself with translation from English to Spanish for speeches and when addressing local media
- Attended public events on behalf of the Senator with Staff and in contact with local Media
- Worked with legislative policy.
Administrator
Eben Homecare, Inc.
07.2012 - 10.2012
- Responsible for administrative and supervisory management of the office
- Performed background checks for individuals before employed
- Processed medical billing
- Worked with state policies and healthcare agencies
- Trained employees on job expectations, provided new employees orientation, mediated between employees and customers
- Prioritized and assigned daily tasks and workload, scheduled assignments, and handled critical time-sensitive tasks
- Encompassing detailed record keeping and inventory control.
Education
B.A. Political Science -
The University of Texas at El Paso
05.2014
Irvin High School
06.2008
Skills
- Ability to skillfully and professionally with individuals of all levels and successfully resolve a variety of problems
- Extremely organized and goal-oriented with an attention to detail and capable of handling multiple projects concurrently without sacrificing proficiency
- Exceptional ability to adapt to changing situations and communicate effectively, both orally and in writing, with individuals of all levels
- Multi-tasking and management skills
- Great at working and communicating with children and youth
- Type 50 wpm
- Fluent in Spanish
- Basic conversational Portuguese oral and written
- Experienced Traveler
Timeline
Human Resources Specialist
El Paso County Department of Human Services
10.2022 - Current
Office Specialist, Intermediate
El Paso County Jail Annex at the Sheriff's Department
02.2022 - 10.2022
Administrator and Operations Support Specialist
Continuity Global Solutions LLC
04.2021 - 07.2021
HRO Shared Services Advisor
ADP Inc.
01.2018 - 04.2021
Account Solutions Administrator
Charles Schwab & Co., Inc
09.2014 - 12.2017
Church Youth Mentor
Ignite Movement Church
07.2014 - 12.2019
Legislative Intern
Senator Jose Rodriguez
01.2014 - 05.2014
Administrator
Eben Homecare, Inc.
07.2012 - 10.2012
B.A. Political Science -
The University of Texas at El Paso
Irvin High School
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