Summary
Overview
Work History
Education
Skills
Certification
Timeline
AWARDS
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John Martin

Chicago,IL

Summary

Detail oriented professional in seek of office role within company; Brings track record of maintaining efficiency in the field of quality assurance; Bulk of career spent in high volume data integrity and resolving technical and personal inquiries; Hefty knowledge of Microsoft office as well as various company operating programs

Overview

1
1
Certification
17
17
years of professional experience

Work History

Quality Assurance Representative

One Digital
08.2023 - Current
  • Auditing sales calls for insurance broker agents
  • Maintain accuracy scores within department to ensure quality standards
  • Document and report and “red flag” situations where client is harshly affected
  • CONTACT

Assistant Trainer

Lasalle Network
01.2023 - 03.2023
  • Assisting main trainer with a class of 30 plus students
  • Handled questions from class about assembly and disassembly of voting devices
  • Troubleshooting voter scanners for trainees
  • CONTACT 312 419 1700

Claims Adjustor

Assurant/Lasalle Network
06.2018 - 02.2022
  • Handled inbound calls from auto repair facilities.
  • Verify coverage of automobile warranty customers
  • Paid claims under $2K
  • CONTACT 312-419-1700

Customer Service Rep

Lifewatch, Inc.
12.2014 - 03.2018
  • Logged all orders received/shipped
  • Handled 40 calls a day
  • Responded to outside sales reps and hospitals about orders
  • Verified health insurance
  • Troubleshooting cardiac equipment
  • CONTACT 847-720-2100

Customer Service Rep

Combined Insurance
11.2009 - 10.2014
  • Handled 100 calls daily
  • Maintained accuracy and data for calls
  • Process policy payments
  • CONTACT 800-490-1322

Education

Associate of Science -

Cell Repair Academy
Berwyn, IL
07.2022

Associates in Arts - undefined

Olive Harvey College
Chicago, IL
06.1997

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Hirsch Metro HS
06.1994

Skills

  • Type 50 wpm
  • Microsoft office
  • Handle phone calls/emails/internet chat situations
  • Handle company programs with efficiency (salesforce, ms-dos etc)
  • Employee training
  • Verbal and written communication
  • Detail-oriented
  • Leadership capabilities

Certification

  • CQT - Certified Quality Technician

Timeline

Quality Assurance Representative

One Digital
08.2023 - Current

Assistant Trainer

Lasalle Network
01.2023 - 03.2023

Claims Adjustor

Assurant/Lasalle Network
06.2018 - 02.2022

Customer Service Rep

Lifewatch, Inc.
12.2014 - 03.2018

Customer Service Rep

Combined Insurance
11.2009 - 10.2014

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Hirsch Metro HS

Associates in Arts - undefined

Olive Harvey College

Associate of Science -

Cell Repair Academy

AWARDS

Multiple employee of the month awards, Received company recognition for problem solving situations