Yessika Fernandez
Jonesboro,GA
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
1825
1825
years of professional experience
1
1
Certification
Work History
Cake Decorator
Yess Yummy Table Treats
Jonesboro Ga
03.2017 - 07.2024
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Designed specialty cakes for weddings, birthdays, graduations and other occasions.
- Maintained clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Adapted quickly to new tools or technology used in cake decoration processes and staying current with trends.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Developed portfolio of cake designs, offering clients wide range of customization options.
Chiropractic Assistant
Metro Atlanta Injury & Wellness Center
College Park, GA
05.2018 - 03.2020
- Responsible for opening and closing office
- Created welcoming environment in front office
- Coordinated patient scheduling, check-in/check-out and updated PI
- Maintain EMRs and physical filing systems
- Proofed and edit chiropractors transcriptions
- Helped patients complete necessary medical forms and documentation
- Trained medical students on externship
- Assisted chiropractors in delivering quality care by preparing treatment rooms for treatment and maintaining clean environment, contributing to improved overall experience.
- Contributed to practice growth by establishing rapport with new patients and encouraging word-of-mouth referrals among satisfied clients.
- Facilitated smooth clinic operations by coordinating schedules for multiple practitioners and ensuring timely patient appointments.
Medical Assistant
Spine And Orthopedic Pain Center
Jonesboro, GA
10.2016 - 02.2018
- Warmly greeted, verified name/DOB and placed patients in room.
- Accurately took patients history, vitals and documented in EMR
- Performed X-Rays as directed by provider
- Completed EKGs,NCS, EMG and other tests based on patient presentation in office.
- Operated RFA and C Arm machines to assist provider with administering injections for pain management.
- Act as liaison between providers and patients
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Dispensed medication as instructed by provider
- Helped maintain clean, safe, and organized work environment.
Medical Receptionist
Med South Atlanta
Riverdale, GA
04.2016 - 10.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Medical Assistant
Morris Heights Health Center
The Bronx, NY
06.2015 - 03.2016
- Assisted School Base Practitioner in preparing students for well-child & sick visits, physicals for sports, state mandated physicals and work permits.
- Provided First Aid/Wound care
- Provided Confidential Reproductive Health Services and Developed student confidence
- Provided treatment to asthmatic and diabetic students and maintained students’ care plans.
- Attended unit, department and special meetings as scheduled.
- Contributed to excellent patient satisfaction by maintaining professional communication with patients, family members and colleague, and providing safe and quality care.
- Maintain proper hand hygiene and all other accepted infection control practices.
- Performed venipuncture for blood sample collection, ensuring proper specimen handling and prompt delivery to laboratory for analysis.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Maintained accurate and up-to-date laboratory records, ensuring compliance with institutional guidelines.
- Participated in laboratory audits and assessments to maintain compliance and improve results.
Front and Back Office Medical Assistant
Westchester Medical Care
The Bronx, NY
05.2013 - 02.2015
- Checked patient insurance, demographic, and health history to keep information current.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed multi-line phone system and pleasantly greeted patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, obtained vitals and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Removed casts, stitches and splints under the direction of the physician
- Provided patients with information for post-visit self-care, such as special diet requirements or wound care.
- Obtained prescription and procedure prior authorizations
- Conducted wide range of laboratory tests and recorded results.
- Maintained clean, safe work environment by following strict laboratory protocols and guidelines.
- Performed routine maintenance on lab equipment to ensure optimal functionality, minimizing downtime due to technical issues.
- Enhanced laboratory efficiency by streamlining specimen processing and organizing daily workflows.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
Medical Assistant Intern
Lyon Primary Care
New York, NY
01.201 - 02.2013
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering injections.
- Supported diagnostic procedures with accurate specimen collection, labeling, and documentation.
- Assisted in the early detection of health issues through routine screenings, such as blood pressure checks and glucose tests.
- Conducted EKGs
- Performed venipuncture and plasma collection and prepared lab specimens for diagnostic evaluation.
Education
CPT -
Phlebotomy Training Specialist
Hapeville, GA08.2024
CMA -
Sanford Brown Institute
New York, NY03.2013
GED -
West Farms Education Center
The Bronx, NY06.2010
Skills
- Bilingual/Spanish
- HIPAA Compliance
- Infection control protocols
- Vital signs monitoring
- Immunization Administration
- Phlebotomy proficiency/Specimens collection and processing
- EMR Updating
- Patient Scheduling
- Patient education and counseling
- Adaptable mindset
- Organizational abilities
- Workflow Coordination
- Inventory Control
Certification
- Certified Medical Assistant (CMA)
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHCO).
Timeline
Chiropractic Assistant
Metro Atlanta Injury & Wellness Center
05.2018 - 03.2020
Cake Decorator
Yess Yummy Table Treats
03.2017 - 07.2024
Medical Assistant
Spine And Orthopedic Pain Center
10.2016 - 02.2018
Medical Receptionist
Med South Atlanta
04.2016 - 10.2016
Medical Assistant
Morris Heights Health Center
06.2015 - 03.2016
Front and Back Office Medical Assistant
Westchester Medical Care
05.2013 - 02.2015
CPT -
Phlebotomy Training Specialist
CMA -
Sanford Brown Institute
GED -
West Farms Education Center
Medical Assistant Intern
Lyon Primary Care
01.201 - 02.2013