Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hilcia Perez

Mastic,USA

Summary

Dynamic Area Manager with extensive experience in leadership and customer service at Pollo Campero, recognized for optimizing operational efficiency and enhancing team performance. Demonstrated success in implementing effective strategies that drive productivity and improve customer satisfaction. Bilingual in English and Spanish, equipped with strong problem-solving abilities and a commitment to food safety compliance. Aiming to leverage expertise in fast-paced environments to achieve exceptional results.

Overview

17
17
years of professional experience

Work History

Cake Decorator

Sam's Club
Medford, NY
07.2021 - Current
  • Incorporated creative elements into cake designs as requested by clients.
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Assembled, prepared, decorated, and frosted cakes for purchase.
  • Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Assisted customers in selecting appropriate cake designs for their events.

Restaurant Supervisor

Cabo fresh
Smithtown, NY
06.2020 - 06.2021
  • Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Completed day-to-day duties accurately and efficiently.
  • Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.

Area Manager

Pollo Campero
New Jersey, USA
09.2018 - 11.2019
  • Area manager for Plainfield, West New York, Elizabeth, NJ, and Brooklyn, NYC.
  • Coached the management team into becoming profitable leaders by focusing on budgets, sales goals, prime cost, and EBITDA.
  • Coached managers on the reduction of waste and overall controllable restaurant expenses.
  • Managed teams of six managers and thirty crew members.
  • Responsible for ensuring operational excellence through training, coaching, and disciplining of the general manager, shift managers, crew leaders, and crew members.
  • Resolving customer complaints urgently and professionally.
  • Made fast decisions on any actions to be taken.
  • Conduct routine visits to restaurants assigned to ensure that each general manager is maintaining company standards.
  • Manage budgets and goals for assigned restaurants.
  • Recruitment, training, and empowerment of employees to achieve key performance indicators.
  • Review and analyze GL and PNL for multiple stores.
  • Analyzing sales, food costs, and labor costs for multiple stores.
  • Worked with the management team and staff to clearly outline a problem and assist them.

Shift Supervisor

CVS Pharmacy
, USA
03.2014 - 03.2015
  • Answer customers' questions and address problems and complaints in person and via phone.
  • Responsible for opening and closing the store, which included counting cash drawers, safes, and making bank deposits.
  • Offered exceptional customer service to differentiate and promote the company's brand.
  • Maintained visually appealing and effective displays for the entire store.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Offered direction and gave constructive feedback to motivate team members.
  • Operate a cash register, including cash transactions and credit cards.
  • Follow company policies and procedures regarding cash register performance.
  • Greet customers entering the establishment.
  • Stock items in the proper location, and maintain a clean work area.
  • Help package food in boxes and bags.
  • Communicated store policy violations to the leadership team in a timely manner.

General Manager

Pollo Campero
Houston, TX
09.2008 - 08.2018
  • Directed staff in daily work assignments to ensure and maximize productivity, maintaining Pollo Campero standards, upholding the quality of the product, excellent customer service, and cleanliness.
  • Optimized profits by controlling restaurant expenses, food, beverage, and labor costs on a daily basis.
  • Accountable for company financial statements, P&L weekly, and a monthly result, as well as reviewing the GL at the end of every month.
  • Monitor budgets and forecasts.
  • Formulation and execution of strategic, financial, and marketing plans to achieve company goals.
  • Evaluate employee performance, set goals, and develop improvement plans.
  • Recruitment, training, and empowerment of employees to achieve key performance indicators.
  • Complied with all health and safety regulations.
  • Train and lead the team to provide discipline and performance feedback.
  • Managed deposits and cash handling.
  • Managed inventory, food equipment, and supplies ordering.
  • Resolved complaints promptly and professionally.
  • Cross-train team members.
  • Assisted in the openings of three restaurants in the Houston, TX area (1960 Rd, Beechnut, and Katy).

Education

HIGH SCHOOL DIPLOMA -

ELSIK HIGH SCHOOL
06.2010

Skills

  • Microsoft Office knowledgeable
  • Problem solving
  • Self motivation
  • Food safety compliance
  • Strong communication skills
  • Reliable and responsible
  • Leadership
  • Organizational skills
  • Bilingual: English and Spanish
  • Customer service

References

Ana Epps, District manager, (516) 503-5301

Timeline

Cake Decorator

Sam's Club
07.2021 - Current

Restaurant Supervisor

Cabo fresh
06.2020 - 06.2021

Area Manager

Pollo Campero
09.2018 - 11.2019

Shift Supervisor

CVS Pharmacy
03.2014 - 03.2015

General Manager

Pollo Campero
09.2008 - 08.2018

HIGH SCHOOL DIPLOMA -

ELSIK HIGH SCHOOL

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