Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yetnayet Miresa

Kansas City,MO

Summary

Ensuring that the customers satisfaction and food safety is met by always fully following the company's policies and procedures.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Quality Assurance Assistant

Belfonte Ice Cream & Dairy Foods Co
03.2023 - Current
  • Performed root cause analysis on recurring defects discovered during inspections, helping identify patterns that could be addressed proactively at the source.
  • Evaluated returned products for safety, functionality, and other issues.
  • Reported on findings and made proactive and targeted recommendation to senior leaders.
  • Evaluated existing inspection methods against industry standards to ensure optimal effectiveness in identifying non-conformances quickly and accurately.
  • Assisted in the development of product risk assessments, providing valuable input on potential hazards and their mitigation.
  • Participated in regular audits of suppliers, ensuring their adherence to strict quality requirements and maintaining a high level of confidence in our supply chain partners.
  • Reviewed and updated standard operating procedures for quality assurance tasks regularly to ensure alignment with current industry best practices.
  • Worked well in a team setting, providing support and guidance.
  • Gained extensive knowledge in data entry, analysis and reporting.

Laboratory Technician

Belfonte Ice Cream & Dairy Foods Co
12.2019 - 03.2023
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Provided support and guidance to junior lab staff.
  • Operated and performed preventative maintenance on laboratory equipment and instruments.
  • Trained and supervised junior technicians in laboratory protocols.
  • Maintained documentation on tests performed in lab.
  • Trained new associates in laboratory procedures and standards.
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Monitored testing procedures to meet criteria and maintain quality control.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Troubleshot and resolved equipment and process issues.

Pharmacy Technician

CVS Pharmacy, Retail
08.2011 - 05.2018
  • Entered and processed patients' prescriptions into internal system.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Counted and labeled prescriptions with correct item and quantity.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Collected co-payments or full payments from customers.
  • Resolved third-party billing, computer system and customer service issues.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Education

Bachelor of Arts - Chemistry

UMKC
Kansas City, MO
12.2017

Skills

  • Schematic Interpretation
  • Equipment Calibration
  • Quality control guidelines
  • Data Processing
  • Inspection Reporting

Certification

FSPCA Preventive controls for Human Food Certifications- Completed on 01/25/2024

Completed CPR AED Program

Timeline

Quality Assurance Assistant

Belfonte Ice Cream & Dairy Foods Co
03.2023 - Current

Laboratory Technician

Belfonte Ice Cream & Dairy Foods Co
12.2019 - 03.2023

Pharmacy Technician

CVS Pharmacy, Retail
08.2011 - 05.2018

Bachelor of Arts - Chemistry

UMKC

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Yetnayet Miresa