Yetzenia Baez
Killeen,TX
Summary
Adaptable professional with extensive experience in healthcare access services. Known for strong problem-solving skills and attention to detail, contributing to efficient departmental operations and effective training of new team members.
Overview
13
13
years of professional experience
Work History
Access Service Representative 2
Baylor Scott & White
Temple, TX
12.2019 - Current
- Conduct and document patient interviews to obtain demographic and financial data for registration, insurance verification, and billing.
- Explain patient financial responsibilities, fees, payment expectations, and billing-related information.
- Support daily department operations by coordinating information between departments, responding to patient needs, and helping address workflow and operational concerns.
- Maintain strict confidentiality of patient medical, financial, demographic, and insurance information in accordance with HIPAA requirements.
- Maintain a professional, compassionate, and service-focused approach when assisting patients and families experiencing stressful or emotionally challenging circumstances.
- Training new hires on office procedures and software usage.
Eligibility Services Clerk III
Texas Health and Human Services
Killeen, Texas
08.2013 - 06.2019
- Applied knowledge of government assistance programs, including SNAP, TANF, Children’s Medicaid, and Adult Medicaid.
- Processed and issued SNAP and TANF benefit cards.
- Reviewed and processed applications, correspondence, forms, and other documents for accuracy and completeness.
- Trained new clerks on office procedures and software usage.
- Assisted customers by answering questions, addressing concerns, resolving issues, and escalating complex matters.
Education
Some College (No Degree) - Early Childhood Special Education
Metropolitan University
San Juan, PR08-2000
High School Diploma -
Luz America Calderon
Carolina, PR05-2000
Skills
- Team Coordination & Staff Support
- Quality & Registration Accuracy
- Workflow & Work Volume Management
- Insurance Verification & Benefits
- Critical Thinking & Problem Solving
- HIPAA & Patient Confidentiality
- Epic & Microsoft Office
- Bilingual: English & Spanish
Timeline
Access Service Representative 2
Baylor Scott & White
12.2019 - Current
Eligibility Services Clerk III
Texas Health and Human Services
08.2013 - 06.2019
Some College (No Degree) - Early Childhood Special Education
Metropolitan University
High School Diploma -
Luz America Calderon