Shawndrell Grant
Killeen,TX
Summary
Access Service Representative with extensive experience at Baylor Scott & White, specializing in insurance verification and maintaining patient confidentiality. Achieved significant improvements in patient satisfaction through outstanding customer service and precise documentation. Strong multitasking and organizational skills contribute to effective care delivery and support for patient dignity and independence.
Overview
7
7
years of professional experience
Work History
Access Service Representative 2
Baylor Scott & White
Temple, TX
07.2022 - Current
- Register patients and collect demographic information efficiently.
- Verify medical insurance details to ensure coverage compliance.
- Discussed financial responsibilities with patients to clarify obligations.
CNA
Poets Walk Cedar Park
Georgetown, TX
07.2018 - 05.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
N/A
Sierra Nevada High
Reno, NV06.2004
Skills
- Patient confidentiality
- Documentation accuracy
- Professionalism and courtesy
- Insurance verification
- Customer service
- Multitasking and organization
- Payment processing
Timeline
Access Service Representative 2
Baylor Scott & White
07.2022 - Current
CNA
Poets Walk Cedar Park
07.2018 - 05.2022
N/A
Sierra Nevada High