Yevgeniya Restivo
Freehold
Summary
High-level administrative professional passionate about working with senior citizens has a proven track record of success throughout fourteen-year tenure within New Jersey adult day care centers. Capable of facilitating and/or leading an Adult Day Care Team, as well orchestrating the planning, implementation, and evaluation of all aspects of community life. Achievements include advancing patient engagement and spearheading process improvements, including staff leadership initiatives, referral-building programs, and organizational projects. Eager to expand volunteer efforts. Bilingual in English and Russian including written translation skills. NJ CALA professional optimizes patient care and wellbeing. Recognized by management hierarchy for furthering organizational goals, implementing cost-saving initiatives, streamlining operations, and providing superior administrative support. Technology and data-entry savvy.
Overview
14
14
years of professional experience
Work History
Adult Day Care Manager
We Care Adult Care
Red Bank
12.2025 - Current
- Managed daily operational functions for a busy adult day care facility, ensuring efficient workflow and compliance with healthcare regulations.
- Served as the primary point of contact for participants, families, vendors, and staff, resolving billing inquiries and providing exceptional service.
- Answered, screened, and monitored multiple telephone lines supporting administration, social services, and nursing departments.
- Maintained daily census records and accurately entered participant data into facility management systems.
- Oversaw accounts payable and accounts receivable processes, insurance authorizations, prior authorizations, Medicaid Long-Term Care recertifications, and weekly billing activities.
- Coordinated employee onboarding, background checks, personnel files, scheduling, payroll processing, and timesheet management.
- Supervised staff scheduling and supported workforce management to ensure appropriate staffing levels and quality care delivery.
- Supported quality assurance and performance improvement initiatives to maintain high standards of care and operational excellence.
- Maintained vendor relationships, ordered medical and office supplies, and coordinated facility maintenance to ensure a safe, clean, and welcoming environment.
- Utilized Electronic Health Records (EHR) systems, QuickBooks, MyAdultDayCare.com, and Microsoft Office Suite (Excel, Word) to support administrative and financial operations.
Office Manager
Reliance Adult Day Care
Old Bridge
07.2012 - 12.2025
- Provided high-quality administrative support to management hierarchy and office staff. Functions as patient liaison. Fulfilled daily facility operations in absence of facility administrator and transportation director.
- Answered, screened, and monitored 3 telephone lines serving facility administrator, social worker, and nursing staff.
- Determined specific needs and daily workload goals, consistently streamlining office operations.
- Met staff needs, implementing efficient and accurate data management.
- Scheduled external case manager calendar and patient assessment sessions. Organized case manager physical locations based on facility occupancy.
- Reviewed and edited management hierarchy presentations, implementing modifications to optimally meet needs of targeted audience, often translating technical jargon into user-friendly terms.
- Met stringent budget and timeline constraints in performing facility maintenance functions. Contacted and scheduled external IT personnel to resolve complex technology issues.
- Supported human resource management processes and procedures. Processed newly hired employees into proprietary system. Scheduled employee candidate interviews and spearheaded employee onboarding process.
- Collected and entered daily census into MyAdultDayCare.com.
- Planned and organized employee celebrations, yielding improved employee morale, camaraderie, and attendance.
- Implemented facility and vendor management in accordance with CACFP mandates.
- Generated purchase orders and tracked arrival of general and specialized supplies, capturing cost savings via vendor management.
- Recognized by management hierarchy for patient and family member empathy and support.
- Entered updated and modified patient information, pre-authorizations, and weekly billing information into proprietary system.
- Resolved sensitive patient-centric issues with tact and diplomacy.
- Identified areas in need of improvement and alerted administrative staff to issues potentially negatively impacting risk management.
Education
New Jersey CALA Certification -
04-2026
Bachelor of Arts Degree - Linguistics
Minsk State Linguistic University
Belarus06-2000
Skills
- Healthcare Management
- Budgeting
- HR Support
- Regulatory Compliance
- Quality & Safety
- Team Leadership
- Emergency Preparedness
- Community Outreach
- Promoting Positive Family Relationships
- Occupancy & Revenue Goal Attainment
- Patient & Staff Satisfaction
Timeline
Adult Day Care Manager
We Care Adult Care
12.2025 - Current
Office Manager
Reliance Adult Day Care
07.2012 - 12.2025
New Jersey CALA Certification -
Bachelor of Arts Degree - Linguistics
Minsk State Linguistic University