Yevgeniya Ter-Davidova
North Hollywood,CA
Summary
Dynamic professional with a proven track record in problem-solving and excellent communication, demonstrated at Globbing and other leading companies. Skilled in fostering teamwork and collaboration, adept at leveraging computer skills for efficient project management. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing a friendly, positive attitude and a commitment to excellence.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Troubleshooting Team
Globbing
12.2023 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Economist
"Profavto"
10.2019 - 10.2022
- Worked effectively to influence key players across private and public sectors.
- Generated, analyzed and reported data to forecast market trends and explain economic phenomena.
Project Manager, Client Services
"Tel-Cell" CJSC
01.2019 - 08.2019
- Maintained comprehensive documentation for all project phases, ensuring transparency and timely access to information for stakeholders.
- Overcame obstacles swiftly by utilizing creative problem-solving techniques and leveraging resources effectively.
- Developed and executed comprehensive project plans to ensure timely completion of deliverables.
- Negotiated contracts with vendors for cost-effective procurement of services essential for successful project completion.
Customer Service Representative Manager
Varks.am
08.2018 - 12.2018
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Implemented feedback loops for continuous improvement of customer support processes and policies.
Education
High School Diploma -
PhysMath School
Stepanakert,NKR05-2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Excellent communication
- Critical thinking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
Armenian
Native or Bilingual
Russian
Native or Bilingual
English
Professional Working
Interests
- I enjoy helping others and giving back to the community
- Youth Development Programs
- Web Development and Design
- Music
Timeline
Troubleshooting Team
Globbing
12.2023 - 06.2024
Economist
"Profavto"
10.2019 - 10.2022
Project Manager, Client Services
"Tel-Cell" CJSC
01.2019 - 08.2019
Customer Service Representative Manager
Varks.am
08.2018 - 12.2018
High School Diploma -
PhysMath School
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