Juan Jonathan Jazmin
Dallas,NC
Summary
Dedicated professional with a strong foundation in customer service, a proven ability to troubleshoot and educate. Currently, I am a Virtual Troubleshooting Specialist at ADT Security, providing expert assistance via video calls and upselling enhancements on alarm systems. Eager to leverage my diverse background in installation, logistics, and management to pursue a dynamic role at the intersection of technology and education.
Overview
10
10
years of professional experience
Work History
Virtual Troubleshooting Specialist
ADT Security
Charlotte, NC
02.2023 - Current
- Spearheading the virtual troubleshooting initiative, providing expert customer assistance via video calls
- Effectively upselling enhancements on ADT alarm systems, contributing to increased customer satisfaction and revenue
- Utilizing experience to train and mentor new hires, ensuring a seamless onboarding process.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Installation Technician
Safe Haven Security
Charlotte, NC
06.2021 - 02.2023
- Orchestrated seamless enrollment for 20+ new customers monthly, expertly guiding them through home security setup and troubleshooting
- Delivered exceptional support by addressing 30-40 customer-specific issues monthly
- Educated new customers on optimal practices for managing service applications and provided insights into maintenance procedures for ADT systems.
- Maintained accurate documentation of installation activities.
- Assisted in training other technicians on best practices for installation procedures.
Mail Carrier
FedEx Ground
New York
01.2015 - 01.2021
- Ensured timely and efficient pick-up and delivery services for over hundreds of clients daily
- Consistently adhered to operational, security, and safety policies, maintaining a flawless track record
- Maximized productivity to meet and exceed service commitments to a diverse clientele daily.
Sales Associate/Assistant Store Manager
GNC
Brooklyn, NY
12.2014 - 07.2015
- Adeptly managed schedules and led a team of 5 staff members, fostering a culture of excellence
- Spearheaded sales and promotional strategies, contributing to the success of a high-volume store.
- Provided ongoing training and education for both associates and clients, enhancing overall customer satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
Security Guard
Security Resources
New York, NY
06.2014 - 12.2014
- Diligently reported and addressed suspicious or questionable behavior on-site
- Conducted thorough checks and patrols to ensure the safety of a large campus housing over 1,000 employees
- Held a pivotal role as the primary checkpoint for loss prevention.
Education
Google Technical Support Fundamentals Certificate -
Coursera
06.2022
High School Diploma -
Aspirations Diploma Plus High School
Brooklyn, NY06-2011
CJL Certification for Security Services -
Brooklyn
Skills
- Proficiency in MS Windows and MS Office Functions
- Bilingual - Fluent in English and Spanish
- Time Management
- Troubleshooting
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Quality Assurance
- Data Entry
Languages
Spanish
Professional
Timeline
Virtual Troubleshooting Specialist
ADT Security
02.2023 - Current
Installation Technician
Safe Haven Security
06.2021 - 02.2023
Mail Carrier
FedEx Ground
01.2015 - 01.2021
Sales Associate/Assistant Store Manager
GNC
12.2014 - 07.2015
Security Guard
Security Resources
06.2014 - 12.2014
Google Technical Support Fundamentals Certificate -
Coursera
High School Diploma -
Aspirations Diploma Plus High School
CJL Certification for Security Services -
Brooklyn