Yewubdar Ollana

Residential Administrative Specialist

(Social Services / Medicaid and Benefits Administration Support)

Summary:

Provide administrative and client support within a residential social services setting, ensuring residents receive continuous access to healthcare coverage and benefits. Manage Medicaid documentation, billing coordination, and social work recordkeeping to support client well-being and regulatory compliance.

Key Responsibilities:

• Verify and maintain residents’ Medicaid insurance coverage, ensuring renewals and updates are completed accurately and on time.
• Process and track Medicaid billing and payments to prevent coverage gaps or service interruptions.
• Prepare, review, and submit medical and benefits-related paperwork, coordinating with state agencies and healthcare providers as needed.
• Monitor residents’ benefit status to ensure timely receipt of entitlements, including healthcare, income support, and related assistance.
• Organize, update, and securely maintain all social work and case management documentation in compliance with privacy and agency standards.
• Collaborate with social workers, case managers, and finance departments to resolve discrepancies and streamline administrative workflows.
• Assist residents and staff in navigating benefit applications, renewals, and appeals processes.
• Generate reports and maintain accurate data for audits, funding, and program compliance reviews.

Key Skills:

• Medicaid and benefits management
• Healthcare and social services administration
• Confidential records management
• Billing and documentation accuracy
• Interdepartmental coordination
• Attention to detail and organization
• Knowledge of HIPAA and privacy standards