Summary
Overview
Work History
Education
Skills
Timeline
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Yexica Jon Lay

Hialeah

Summary

Commercial Insurance Specialist with over 8 years of sales experience, including a pivotal role at GoldenTrust Insurance. Excelled in client retention and customer service , enhancing customer satisfaction across diverse insurance lines. Known for exceptional teamwork and adaptability, significantly contributing to new business growth and policy renewals.

Overview

9
9
years of professional experience

Work History

Insurance Specialist

GoldenTrust Insurance
03.2022 - Current
  • P&C Insurance Agent Commercial and Personal Lines.With 5 years of experience in customer service, in Spanish and English. Mastery of many insurance companies in Florida,8 years of experience in sales, 3 years in New business and renewal and 2 years knowledge of the underwriting of each company.

Health Insurance Advisor

Florida Healthcare System
04.2018 - 02.2022
  • Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
  • Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.

Sales Agent

Las Mercedes Medical Center
07.2016 - 04.2018
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Explained features and advantages of Type products or services to promote sales.

Education

Bachelor Of International Business Economics - International Development

Pedro Díaz Cuello
Holguin Cuba
07.2012

Skills

  • Use Excels
  • Time management
  • Teamwork
  • Adaptability
  • Fast learning
  • Communication
  • Customer service
  • Client retention
  • CRM software
  • Quotes and sales

Timeline

Insurance Specialist

GoldenTrust Insurance
03.2022 - Current

Health Insurance Advisor

Florida Healthcare System
04.2018 - 02.2022

Sales Agent

Las Mercedes Medical Center
07.2016 - 04.2018

Bachelor Of International Business Economics - International Development

Pedro Díaz Cuello

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Yexica Jon Lay