Yeznia Edwards
Bethlehem,GA
Summary
Customer service professional with over 5 years of experience in team leadership and workflow management. Demonstrated ability to maintain high standards of quality and efficiency in fast-paced environments. Proficient in Microsoft Office, Excel, billing, dispatching, and clerical tasks. Recognized for exceptional work quality and speed, with a strong work ethic and effective communication skills.
Overview
10
10
years of professional experience
Work History
Group Lead
Winder Laboratories
Winder, GA
09.2024 - 12.2025
- Managed all facets of pharmaceutical manufacturing, ensuring strict compliance with FDA, GMP, and company procedures.
- Oversee the review, approval, and reconciliation of batch production records to ensure accuracy and compliance with GMP and FDA regulations.
- Review API protocols, procedures, and documentation for completeness and regulatory alignment.
- Ensure all manufacturing processes are executed according to SOPs, batch instructions, and quality standards.
- Identify discrepancies, deviations, or documentation errors and coordinate corrective actions with production and quality teams.
- Supervise daily operations on the production floor.
- Train and mentor team members on documentation practices, GMP requirements, and API production.
- Collaborate with Quality Assurance and Quality Control to address issues impacting batch release or API integrity.
- Performed routine operational checks on packaging equipment for both solid-dose and liquid pharmaceutical products.
Machine Operator
Winder Laboratories
Winder, GA
06.2022 - 09.2024
- Installed packaging lines and machinery, including Data fillers, Filamatics, Surekap cappers, and Enercon sealers.
- Conducted quality checks to ensure compliance with FDA and GMP standards.
- Logged production data, equipment readings, and batch information accurately in both logs and digital systems.
- Inspected equipment pre- and post-operation for wear or necessary adjustments.
- Sanitized machines, tools, and workspaces to maintain sterile environments.
- Adhered to rigorous safety, hygiene, and contamination control procedures.
- Resolved minor mechanical issues; reported major problems to maintenance.
- Ensured correct materials and components were loaded for each batch.
Front Desk Receptionist
Get Er’ Done Truck Repair
Suwanee, Georgia
02.2016 - 01.2024
- Greet drivers, customers and vendors and provide prompt, friendly assistance.
- Answer incoming calls, schedule repair appointments, and coordinate service requests.
- Check in trucks for service and record vehicle details, repairs needed, and customer concerns.
- Communicate with mechanics, and service managers, regarding job status and parts needed.
- Process payments, generate invoices, and handle billing questions.
Commercial Janitorial Cleaner
KBS
Buford, Georgia
07.2020 - 10.2023
- Cleaned and sanitized commercial spaces to maintain hygiene standards.
- Operated cleaning equipment such as buffers and vacuums efficiently.
- Followed safety protocols to ensure a safe working environment.
- Collaborated with team members to coordinate cleaning tasks effectively.
- Performed general cleaning duties including dusting furniture, wiping down counters, desks, tables, sweeping, vacuuming floors.
- Swept and mopped floors, emptied trash receptacles, vacuumed carpets and upholstered furniture.
- Disinfected high-touch surfaces such as door handles and light switches on a regular basis.
Supervisor
Tacobell
Lawrenceville, Georgia
02.2017 - 07.2020
- Supervised daily restaurant operations to ensure fast, accurate, and friendly service.
- Trained, coached, and supported team members on food preparation, customer service, and safety procedures.
- Monitored food quality, portion control, and adherence to Taco Bell standards.
- Managed shift schedules, delegated tasks, and ensured proper staffing levels.
- Handled customer concerns, resolved issues, and maintained a positive dining experience.
- Performed cash handling duties, including counting drawers, processing deposits, and maintaining register accuracy.
- Ensured compliance with health, safety, and sanitation regulations.
- Assisted with inventory management, including ordering, tracking, and minimizing waste.
- Oversaw drive-thru and front-counter performance to maintain speed and accuracy goals.
Education
High School Diploma -
Central Gwinnett High School
Lawrenceville, GA05.2019
Skills
- CGMP compliance knowledge
- FDA regulations expertise
- Inventory control and documentation
- Proficient in computer applications
- SOP adherence practices
- Leadership and supervisory skills
- Experience with dosage forms manufacturing
- Expertise in manufacturing equipment operation
- Excellence in customer service delivery
- Reviewing batch records for quality assurance
- Accuracy in documentation processes
- Scheduling production activities effectively
- Strategies for process optimization
- Mentoring team members through training sessions
- Skills in equipment maintenance and troubleshooting
- Problem-solving methodologies applied to challenges
- Techniques for data logging and analysis
- Strong communication capabilities both verbal and written
- Detail-oriented approach to deviations management
- Oversight of manufacturing processes effectively
- Skills in influencing and motivating teams
- Planning group instruction sessions
Timeline
Group Lead
Winder Laboratories
09.2024 - 12.2025
Machine Operator
Winder Laboratories
06.2022 - 09.2024
Commercial Janitorial Cleaner
KBS
07.2020 - 10.2023
Supervisor
Tacobell
02.2017 - 07.2020
Front Desk Receptionist
Get Er’ Done Truck Repair
02.2016 - 01.2024
High School Diploma -
Central Gwinnett High School