Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Y.G Krishna

West Haven,CT

Summary

ServiceNow Developer with over 3 years of experience in designing, developing, and implementing ServiceNow solutions specializing in CMDB, Discovery, and ITOM modules. Adept at building automated workflows, integrating systems using REST/SOAP APIs, and customizing ServiceNow to align with ITIL processes. Skilled in real-time troubleshooting, resolving complex issues, and ensuring platform integrity in highly regulated environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

ServiceNow Developer

Peoples United Financial
Hartford, Connecticut
07.2024 - 07.2024
  • Streamlined CMDB configuration by aligning asset classes and relationship mapping using ServiceNow best practices, ensuring precise visibility into IT infrastructure.
  • Enhanced Discovery automation by configuring MID servers and refining probes and credentials, leading to more accurate asset identification without manual intervention.
  • Developed Platform Analytics dashboards to monitor asset lifecycle health and operational performance, improving decision-making across IT operations teams.
  • Collaborated with stakeholders to translate business requirements into scalable ServiceNow enhancements, ensuring compliance with ITIL and regulatory standards.
  • Resolved CMDB and Discovery-related issues by conducting root cause analysis and applying targeted fixes, preventing recurring disruptions.
  • Optimized REST API integrations between ServiceNow and third-party tools, improving data synchronization and reducing integration overhead.
  • Maintained platform integrity during upgrades and patches by implementing structured validation and regression testing.
  • Created detailed technical documentation for CMDB design, Discovery configurations, and integration workflows, facilitating seamless knowledge transfer.

ServiceNow Developer

Natco Pharma
Hyderabad, India
01.2021 - 12.2022
  • Customized CMDB data models to accurately represent asset relationships, ensuring dependable asset tracking across pharmaceutical operations.
  • Configured Discovery solutions, including MID server setup and credential-based scanning, to achieve continuous and automated infrastructure updates.
  • Built custom workflows and business rules in JavaScript, improving efficiency for change and incident management processes.
  • Developed analytics dashboards to provide real-time insights into asset lifecycle and operational KPIs, empowering management with actionable intelligence.
  • Partnered with IT operations teams to gather requirements and deliver ServiceNow enhancements aligned with compliance and security standards.
  • Troubleshot integration issues involving REST/SOAP APIs and applied targeted fixes, improving platform stability and data integrity.
  • Ensured platform stability during system upgrades by implementing rigorous validation protocols and post-deployment checks.
  • Authored comprehensive documentation on Discovery configurations, CMDB customizations, and workflows, ensuring ongoing operational continuity.

Education

Master of Science - Computer Science

University of Bridgeport
Bridgeport, CT
05-2024

Skills

  • ServiceNow CMDB & Discovery (MID Servers, Probes, and Credential Management)
  • ITIL Processes & ITSM / ITOM Modules
  • JavaScript, Business Rules, Client Scripts, Workflows
  • REST/SOAP Integrations
  • Platform Analytics & Dashboard Development
  • System Upgrades, Patches & Deployment Best Practices
  • Documentation & Knowledge Transfer
  • Strong Problem-Solving & Communication Skills

Certification

  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Application Developer (CAD).

Timeline

ServiceNow Developer

Peoples United Financial
07.2024 - 07.2024

ServiceNow Developer

Natco Pharma
01.2021 - 12.2022

Master of Science - Computer Science

University of Bridgeport

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