YGOR OLIVEIRA
Boston,MA
Summary
Motivated job seeker with a background in customer service and psychology. Excellent interpersonal skills with a keen eye for detail. Eager to learn new skills and develop as a professional.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
Best Buy, INC.
09.2024 - Current
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Collections Representative
Mass General Brigham
04.2023 - Current
- Contacted patients to discuss and resolve past due accounts.
- Negotiated repayment terms with patients in accordance with company policy.
- Responded promptly to patient inquiries regarding their accounts status.
Referral Services Associate
Mass General Brigham Healthcare at Home
04.2022 - 04.2023
- Received Strength through Service Recognition nomination.
- Resolved interdepartmental issues by carefully analyzing problems and then responding to 40+ emails per day when assigned.
- Provided excellent customer service by managing outgoing and incoming calls with patients, medical professionals and referral sources.
Education
Bachelor of Science - Psychology
University of Massachusetts Amherst
Amherst, MASkills
- Multitasking Abilities
- Proficiency in MS Office
- Analytical and Critical Thinking
- Interpersonal Communication
- Customer Service
- Team collaboration
- Shipping and receiving
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Timeline
Warehouse Associate
Best Buy, INC.
09.2024 - Current
Collections Representative
Mass General Brigham
04.2023 - Current
Referral Services Associate
Mass General Brigham Healthcare at Home
04.2022 - 04.2023
Bachelor of Science - Psychology
University of Massachusetts Amherst
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