Nicole Freyeisen
Great Neck Park District, Parkwood Sports Complex
Flushing,USA
1
Certification
4
years of professional experience
Resourceful professional with an Associate's Degree in Liberal Arts and Sciences and experience in customer service, facility operations, and youth instruction. Demonstrates strong communication, organization, and problem-solving skills in fast-paced environments. Skilled in Microsoft Office and Google Workspace applications. Eager to apply my skills, education and experience to new opportunities while continuing to grow professionally and expand my knowledge.
Work History
Cashier, Rink Manager
11 Months- Checked customers in, processed admissions, and handled cash and electronic transactions accurately.
- Oversaw rink operations by setting up equipment, organizing work areas, playing music, and ensuring a clean, welcoming environment for guests.
- Processed customer check-ins, admissions, and handled cash and electronic transactions with accuracy to enhance the guest experience.
- Monitored daily operations to ensure a safe, organized, and enjoyable experience for guests.
- Assisted customers with questions, concerns, and general service requests while maintaining a high level of professionalism.
- Collaborated with staff to facilitate smooth operations and promptly resolve issues, contributing to positive guest satisfaction.
Pool Cashier
1 Year 1 Month- Managed opening and closing of pool concession and admission area, ensuring adherence to procedures and security protocols.
- Provided excellent customer service by answering questions and addressing guest needs in a friendly and professional manner.
- Assisted patrons with membership registrations, renewals, and account management.
- Maintained accurate transaction records and balanced registers at the beginning and end of shifts.
- Opened and closed the pool concession and admission area, following established procedures and security protocols.
- Fostered positive and welcoming environment for pool members and visitors through attentive service and engagement.
Cashier, Cook
1 Year 1 Month- Gained strong understanding of food preparation, food safety, and customer satisfaction to enhance service quality in fast-paced environment.
- Gain hands-on experience with cash handling and point-of-sale (POS) systems, quickly learning procedures and accurately processing transactions.
- Gained hands-on experience with cash handling and point-of-sale (POS) systems, quickly learning procedures and accurately processing transactions.
- Demonstrated adaptability and a strong willingness to learn by mastering new responsibilities with minimal supervision.
- Collaborated effectively with team members to ensure efficient operations and a positive experience for customers.
Swim Instructor, LifeGuard, Deck Supervisor
1 Year 3 Months- Communicated professionally with customers to foster a positive, welcoming environment.
- Managed lessons, schedules, and customer needs using various online software platforms.
- Encouraged student confidence and skill development through patience, positive reinforcement, and personalized coaching.
- Fostered a calm, energetic, and supportive atmosphere for both students and coworkers.
- Utilized various online software platforms to manage lessons, schedules, and customer needs.
- Communicated professionally with customers and helped create a positive, welcoming environment.
- Enforced safety procedures and responded to emergencies, ensuring safety for all patrons.
Education
High School Diploma
- Helped out the PTA, spent some time in the Greek Club, also spent time in the Video Game Club.
- GPA: 81.18%
Liberal Arts and Science - History
Worked with ASAP Leadership Program and Helped out with different social events hosted by the school.
Skills
Point-of-sale systems
Customer Engagement
Customer Interaction
Organization
Time Management
Problem Solving
Communication skills
Active Listening
Microsoft Office Suite
Work ethic and integrity
Patience and empathy
Attention to detail
Certification
- High School Community Service Award
- High School Diploma
- Traliant Preventing Discrimination & Harassment: NY Employees V4.01 Certificate
- Employee of the Month - May 2023
- Student Leadership Development Program Certification - completion Spring 2023 semester
Interests
Watching Movies and TV Shows
Music
Crafting and DIY Projects
Reading
Video Gaming
Personal Development and Self-Improvement
Timeline
Cashier, Rink Manager
Great Neck Park District, Parkwood Sports Complex
09.2025 - CurrentRead More
Pool Cashier
Great Neck Park District, Parkwood Sports Complex
07.2025 - CurrentRead More
Cashier, Cook
D&J Refreshments
06.2024 - 07.2025Read More
Swim Instructor, LifeGuard, Deck Supervisor
Goldfish Swim School
12.2022 - 03.2024Read More
Queensborough Community College
Liberal Arts and Science from History
Read More
World Journalism Preparatory School
High School Diploma
Read More