Elizabeth Huang
Daly City,CA
Summary
Relationship-driven professional passionate about fostering a collaborative and supportive work culture. Firm believer in the power of a positive work environment built on mutual respect, trust, and open communication to improve employee satisfaction and deliver exceptional customer experiences. Prioritizes teamwork, empathy, and a customer-centric approach to make a lasting impact and valuable contribution to a thriving workplace community.
Overview
9
9
years of professional experience
Work History
Card Room Gaming Associate
Knighted Ventures
11.2020 - 05.2025
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Maintained familiarity with games and with strategies or tricks used by cheaters.
- Informed security personnel and supervisors of problems, violations or irregularities.
- Communicated game rules effectively to patrons.
- Worked well in a team setting, providing support and guidance.
- Managed escalations to ensure customer satisfaction.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
Service Lead/ Manager
Mixt Greens
02.2020 - 10.2020
- Created vision framework and directed team leadership.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Manager Trainee
Walgreens
06.2019 - 12.2019
- Managed opening and closing procedures.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Shift Lead
Mixt Greens
10.2017 - 09.2018
- Excelled in every store position and regularly backed up front-line staff.
- Monitored employee food handling, safety and uniform requirements.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Communicated with health inspectors during inspections and resolved issues found.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Observed diners to respond to additional requests and determine when meal completed.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cleaned and organized kitchen, dining and service areas.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Adjusted food preparation methods in accordance with customer requests.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Processed customer payments and balanced cash drawers.
FOH Barista, BOH (back of house cook)
Smitten Ice Cream
04.2016 - 03.2017
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Unloaded and stocked kitchen supplies.
- Maintained and sanitized service stations, prep areas, and countertops.
- Prepared food and drinks while following safe food handling procedures.
- Maintained updated certifications in food safety and sanitation regulations.
- Checked food preparation and presentation to verify quality and consistency.
- Verified dishes were prepared according to restaurant recipes and quality standards.
- Assisted with training new BOH staff members on established processes and goals.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Stocked and rotated food items according to expiration dates.
- Monitored food temperature, discarding items not stored correctly.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Education
Associate Of Engineering - Construction Management
City College of San Francisco
San Francisco, CA05-2019
Skills
- Payroll administration
- Skill development
- Data entry
- Time management
- Training delivery
- Complaint resolution
- Cash handling
- Team supervision
- Performance analysis
- Excellent communication
- Money handling
- Machine operation
- Relationship building
- Public speaking
- Cost estimates
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Card Room Gaming Associate
Knighted Ventures
11.2020 - 05.2025
Service Lead/ Manager
Mixt Greens
02.2020 - 10.2020
Assistant Manager Trainee
Walgreens
06.2019 - 12.2019
Shift Lead
Mixt Greens
10.2017 - 09.2018
FOH Barista, BOH (back of house cook)
Smitten Ice Cream
04.2016 - 03.2017
Associate Of Engineering - Construction Management
City College of San Francisco