Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Yi Zhao

Buffalo,NY

Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.

Overview

3
3
years of professional experience

Work History

Federal Work Study Student

Michelle Hacker
Buffalo, NY
02.2024 - Current
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Maintained an organized filing system of paper documents and electronic files.
  • Print course materials like syllabi and handouts for professors.
  • Monitor and manage the print queue.

Account Executive

GrayLink
Latham
06.2023 - 08.2023
  • Conducted product presentations and demonstrations to potential clients
  • Assisted in the negotiation of contracts, ensuring favorable terms for both clients and the company
  • Utilize product knowledge and active listening to understand customer preferences
  • Respond to customer inquiries, resolve concerns, and process returns in a timely and professional manner.

OGP Department

Walmart Inc.
Scotia
06.2022 - 08.2022
  • Efficiently pick customer orders from store shelves using handheld devices or pick lists
  • Provide exceptional customer service during order pickup, addressing inquiries and ensuring a positive shopping experience
  • Inspect products for quality, freshness, and proper packaging
  • Organize and stage completed orders for easy customer retrieval
  • Assist in monitoring and maintaining proper stock levels
  • Adhere to safety protocols and maintain a clean work environment
  • Collaborate with team members and management to coordinate order fulfillment
  • Utilize Walmart's digital tools for efficient order processing and communication
  • Stay updated on product details and assist customers with inquiries
  • Flexibility to work varying schedules, including weekends and holidays
  • Possess physical stamina for lifting and moving heavy items, as well as standing and walking.

Team Member

Uncle Rico's Pizza
Niskayuna
07.2021 - 08.2021
  • Prepare food following strict hygiene and food safety guidelines to ensure high-quality and safe products for customers
  • Ensure prompt and accurate delivery of customer orders, maintaining efficiency and meeting designated delivery timeframes
  • Perform cleaning and organizing duties to maintain a clean and orderly work environment, promoting a positive customer experience
  • Take customer orders both in-person and over the phone, utilizing a cash register system accurately and efficiently.

Education

Economics BS - Economics

University At Buffalo, THE STATE UNIVERSITY OF NEW YORK
Buffalo, NY
06.2025

Skills

  • Fluency in Mandarin Chinese
  • Partial fluency in Spanish
  • Customer Relationship Building
  • Product Knowledge and Recommendations
  • Upselling and Cross-Selling
  • Point-of-Sale System Operation
  • Effective Communication
  • Problem Solving
  • Team Collaboration
  • Customer Relationship Management
  • Business Development

Timeline

Federal Work Study Student

Michelle Hacker
02.2024 - Current

Account Executive

GrayLink
06.2023 - 08.2023

OGP Department

Walmart Inc.
06.2022 - 08.2022

Team Member

Uncle Rico's Pizza
07.2021 - 08.2021

Economics BS - Economics

University At Buffalo, THE STATE UNIVERSITY OF NEW YORK

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Yi Zhao