Yia Yang
Stevens Point,WI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Machine Operator
Lands' End
06.2022 - 08.2024
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Communication with the team on the floor to make sure we have the correct product.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Inspect finished workpieces to ensure conformance with specifications.
- Managed approximately 140 to 150 finished products per day.
Front Desk Assistant
University of Wisconsin Green Bay
09.2019 - 05.2022
- Computed bills, collected payments and make change for customers
- Answered customer emails and telephone calls promptly and appropriately handled needs.
- Managed approximately 15 calls per hour and 10-15 in person customers.
Cashier
Walmart
06.2017 - 08.2019
- Welcomed customers and helped determine their needs.
- Accurately process payments (cash, credit, debit, checks) and issue receipts
- Managed approximately 20-30 customers per hour.
Education
Marketing Management -
University of Wisconsin Green Bay
Green Bay, WI12-2023
High school diploma -
Stevens Point Area High School
Stevens Point, WI05-2019
Skills
- Teamwork and collaboration
- Computer skills
- Attention to detail
- Adaptability
- Strong work ethic
- Problem-solving
- Call handling
- Time management
- Data entering
- Customer service
- Active Listening
- Good communication
Languages
English
Native or Bilingual
Hmong
Native or Bilingual
Timeline
Machine Operator
Lands' End
06.2022 - 08.2024
Front Desk Assistant
University of Wisconsin Green Bay
09.2019 - 05.2022
Cashier
Walmart
06.2017 - 08.2019
Marketing Management -
University of Wisconsin Green Bay
High school diploma -
Stevens Point Area High School
Similar Profiles
Madelyn BakkenMadelyn Bakken
Orderfilling at Lands EndOrderfilling at Lands End
Heather BuffaHeather Buffa
CFO at Lands End Marina I, LLCCFO at Lands End Marina I, LLC
ALLISON MANNALLISON MANN
Associate Merchant at Lands' EndAssociate Merchant at Lands' End