Yianis Medrano
Haverhill,MA
Summary
Organized and dependable candidate successful at managing multiple employees with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Four Points by Sheraton Boston Logan
Revere, MA
08.2022 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated employee performance and coached and trained to improve weak areas.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
Landscape Worker
A&j Landscapes
Haverhill, MA
05.2021 - 07.2022
- Performed planting, watering, mulching, and edging of lawns.
- Maintained grounds by trimming, weeding, and general clean-up.
- Educated clients on proper care and maintenance of landscaping projects.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
- Maintained gardening tools by replacing blades and fluids.
Assistant Front Desk Manager
Monte Carlo Salon
Methuen, MA
06.2018 - 03.2020
- Resolved conflicts calmly between employees or customers by employing effective communication skills during tense situations.
- Responded to customer service inquiries, both in-person and by telephone.
- Welcomed guests and focused on providing positive lodging experience.
- Maintained accurate financial records, processing payments and balancing cash drawers daily.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Dunkin’ Donuts Shift Leader
Dunkin' Donuts
Newburyport, MA
01.2016 - 06.2018
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Haverhill High School
Haverhill, MA06.2018
Skills
- Team Leadership
- Staff Training and Development
- Strategic Planning
- Performance Evaluations
- Customer Service
- Problem Resolution
- Hiring and Training
- Employee Coaching and Mentoring
- Scheduling and Coordinating
Certification
- CPO Certified
Timeline
Operations Manager
Four Points by Sheraton Boston Logan
08.2022 - Current
Landscape Worker
A&j Landscapes
05.2021 - 07.2022
Assistant Front Desk Manager
Monte Carlo Salon
06.2018 - 03.2020
Dunkin’ Donuts Shift Leader
Dunkin' Donuts
01.2016 - 06.2018
Haverhill High School