Yifat M
Fort Lauderdale,FL
Summary
Highly motivated psychology student, eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Excels in using empathy, active listening, and communication to facilitate understanding and support in diverse settings.
Overview
18
18
years of professional experience
Work History
Customer Service Department
MAKO BH Insurance Agency, LLC
Miami, FL
01.2021 - Current
- Implemented effective training sessions to improve customer service skills of the staff.
- Responded to customer inquiries via phone and email, providing requested company details and policy information.
- Enhanced customer interactions through warm greetings, positive communication techniques, and comprehensive issue identification skills over the phone.
- Contacted supervisor promptly to address escalation needs and prevent revenue loss.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Packing, Shipping, and Receiving Assembler
Zensah
Miami, FL
01.2012 - 01.2013
- Pick-packaging inventory.
- Processing new sales.
- Managing returns and reorders of existing purchases.
- Printing labels for special orders.
Executive Assistant
Mino Scaffolds LLC
, Israel
07.2009 - 07.2010
- Managed owner's appointments with clients, banks, and employees.
- Answering phone calls.
- Developed and crafted proposals for both new and existing clients.
- Receiving and preparing the mail for its respective departments.
Sales
James Richardson Duty-Free
, Israel
06.2006 - 12.2006
- Assisted customers in selecting appropriate products or services for their needs.
- Engaged in regular client interactions to support sales efforts.
- Organizing inventory throughout the store, as well as the warehouse.
- Assisting Senior Management: delivering mail.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL12-2024
Skills
- English & Hebrew Fluency
- Interpersonal Skills
- Problem-solving skills
- Microsoft Office
- Effective communication skills
Languages
English
Full Professional
Hebrew
Native/ Bilingual
Timeline
Customer Service Department
MAKO BH Insurance Agency, LLC
01.2021 - Current
Packing, Shipping, and Receiving Assembler
Zensah
01.2012 - 01.2013
Executive Assistant
Mino Scaffolds LLC
07.2009 - 07.2010
Sales
James Richardson Duty-Free
06.2006 - 12.2006
Bachelor of Arts - Psychology
Florida International University
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