Yihao Sun
Bayside,NY
Summary
A versatile professional with cross-industry experience in education management and international logistics operations. Demonstrated rapid career progression from frontline roles to leadership positions, developing strong execution, team leadership, and cross-functional collaboration skills. Experienced in both B2C and B2B client management, process optimization, and data-driven decision-making.
Overview
8
8
years of professional experience
Work History
Sales & Operations Manager
Youhui Education Technology Co., Ltd.
01.2018 - 01.2023
- Promoted from sales representative to head of department within two years, leading business development and performance growth for adult higher-education programs.
- Developed and executed annual sales strategies and targets through data-driven planning and performance management.
- Recruited, trained, and managed a high-performing sales team with strong cohesion and results orientation.
Operations & Exception Management Specialist
SpeedX Logistics
02.2024 - 06.2025
- Handled exception parcels and customer issue resolution through effective communication and problem-solving.
- Transferred to the Operations Department for outstanding performance, managing both exception handling and delivery operations.
- Supervised last-mile delivery for in-house and DSP drivers, ensuring on-time and accurate deliveries.
- Contributed to process optimization through data analysis and performance monitoring.
Warehouse & Customs Coordination Specialist
Prestige Logistics / IMG
07.2025 - Current
- Managed full-cycle inventory tracking, data verification, and shipment documentation for inbound and outbound goods.
- Coordinated warehouse operations including cargo intake, sorting, and dispatch; optimized workflow and space utilization.
- Ensured compliance with customs procedures and documentation standards to avoid delays.
Skills
- Team Leadership & Performance Management – Experienced in full-cycle team development including recruitment, training, and performance evaluation
- Sales & Client Relationship Management – Skilled in client needs assessment, negotiation, and long-term relationship maintenance
- Operational Process Optimization – Led multiple initiatives to standardize and improve workflows, enhancing efficiency and accuracy
- Data Analysis & Problem Solving – Adept at using data tracking and analysis to identify root causes and implement practical solutions
- Cross-Functional Coordination – Experienced in aligning the goals of clients, management, and operations teams for effective collaboration
- Strategic Judgment & Self-Motivation – Highly driven and capable of maintaining top performance under complex and dynamic conditions
Timeline
Warehouse & Customs Coordination Specialist
Prestige Logistics / IMG
07.2025 - Current
Operations & Exception Management Specialist
SpeedX Logistics
02.2024 - 06.2025
Sales & Operations Manager
Youhui Education Technology Co., Ltd.
01.2018 - 01.2023